Job Description

Role: Intern - Production Support Engineer Location: Chennai, Tamil Nadu Eligibility: Students from the 2024 batch Internship Duration: 4 to 6 months Location: Chennai (Work from Office) Note: THIS IS AN INTERN ONLY OPPORTUNITY :
We are seeking a Production Support Engineer with a passion for coding and a curiosity-driven mindset. If you're someone who thrives on solving technical challenges, continuously learning, and collaborating across teams, we'd love to hear from you! Key Responsibilities: • Understand and Solve : Quickly grasp customer issues and provide effective solutions. Aim to resolve problems immediately while continually improving the process.
• Collaborate Across Teams : Work closely with Product Managers, Designers, QA, and other engineers to ensure timely delivery of high-quality solutions. Communicate effectively to align everyone on goals and timelines.
• Own and Deliver : Take full ownership of tasks, being accountable for outcomes and ensuring the work brings value to both customers and the organization.
• Continuous Learning and Improvement : Stay updated with the latest tech trends and advancements. Learn from reviews and feedback, and actively contribute your knowledge to the team.
• Adaptability and Flexibility : Be open to iterating and pivoting as needed. You'll need to adapt to changing priorities and customer requirements quickly.
• Shift Flexibility : Able to work in shifts as needed to debug issues and define corrective actions, ensuring service continuity and customer satisfaction.
• Cross-Disciplinary Knowledge : Be involved in understanding the entire tech stack from front-end development to infrastructure management. Your expertise will span multiple domains to ensure comprehensive support.

Requirements: • Problem-Solving & Analytical Skills : Strong ability to troubleshoot issues with a data-driven approach and deliver efficient solutions.
• Database Knowledge : A solid understanding of databases and how to manage them effectively.
• Strong Communication Skills : Ability to clearly articulate issues and solutions, both verbally and in writing.
• Independent & Team-Oriented : Capable of working independently, while also being an effective collaborator within a team environment.
• Programming Proficiency : Experience with programming languages such as JavaScript, Java or others, enabling you to provide in-depth technical support.
• Attention to Detail : Ability to investigate and resolve issues, ensuring no detail is overlooked.

Desired Skills: • Educational Background : A degree in Computer Science or a related field, or equivalent practical experience.
• Experience with Open-Source Tools : Familiarity with open-source tools and bug tracking systems.
• Cloud Experience : Knowledge of AWS or other cloud platforms is a plus..



We are looking for someone who can bring both technical skills and a positive attitude to the team. If you're ready to take ownership, collaborate, and solve complex problems, apply now and join us in making a real impact!