Job Description

About us WeWork is a global platform for creators, providing hundreds of thousands of members around the world with space, community and services that enable them to do what they love and create their life\xe2\x80\x99s work. WeWork India, is run by the Indian real estate conglomerate, Embassy Group and commenced operations in 2017. Currently, it has over 62,000 members and 43 locations and six cities in India - Bengaluru, Mumbai, Gurugram, Noida, Hyderabad, and Pune. Its portfolio comprises small and medium enterprises, start-ups, large businesses, freelancers, etc. Our mission is empowering tomorrow\xe2\x80\x99s world of work. WeWork India\xe2\x80\x99s latest brand campaign \xe2\x80\x98Great Inspires Great\xe2\x80\x99, showcases the breadth of products at WeWork India which makes it the ideal end-to-end workspace solutions provider in a hybrid and flexible world. WeWork\xe2\x80\x99s products include digital offerings like On-demand, All Access, Managed Office by WeWork, and its space as a service portfolio consisting of private offices, custom build offices, and conference rooms, among others. WeWork India is the country\xe2\x80\x99s leading flexible workspace provider that offers a personalised experience to different types of professionals with varied needs through its innovative and customised offerings. You can learn more about our team and organisation here. Read more about our culture code to understand how we do things. We are looking for someone to join asap for a period of 6 months. About the role: The Digital products team is looking for an intern for their Virtual office vertical, who can be a consultant for our set of accounts. As a part of a small, growing team the successful candidate should be able to assist the members with their queries related to their accounts in terms of GST rejections, tech issues and propose viable solutions.
Responsibilities:

• Act as a consultant for the accounts who have purchased virtual office subscriptions with us and help them troubleshoot basic GST rejection queries, tech related issues and provide possible solutions for them.
• Gain trust with our customers.
• Ensure all the support queries received from all our support channels are monitored and assist in resolving them.
• If there are any operational issues at the building level, work with the community teams to address the bottlenecks.
• Assist in closing the Business address leads reaching out via the support medium and ensure all their queries are resolved timely.
• Collaborate with cross-functional teams to streamline and monitor escalations of tickets.
• Follow the standard operating procedures and best practices, receive general direction and guidance, and contribute to projects and initiatives.

Qualifications & Attributes:

• Bachelor\'s degree
• 1-2 years relevant experience of managing Customer Support
• Ability to work successfully and effectively across different crossfunctional teams
• Customer first orientation/ attitude
• Excel understanding of data and Excel (basic formulas)
• Strong work ethic is a must, highly results oriented
• Excellent interpersonal skills, strong communication skills and must be highly organized
• Ability to work well in a fast-paced environment
• Attention to detail and ability to deal with ambiguity.

Equal Opportunity Employer WeWork India is an Equal Opportunity and Affirmative Action Employer. We celebrate diversity and are committed to creating an inclusive environment for our employees and members. Employment decisions are made without regard to race, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status or other characteristics protected by law. We expect all employees to embody our values and all aspects of employment including the decisions to hire and promote, are based on merit, competence, performance and business needs. Our total rewards philosophy is aimed at providing compensation that is competitive, performance linked and helps us attract and retain the talent we need to drive our business forward and serve our members. As part of WeWork India, our commitment to you is that you\xe2\x80\x99ll be surrounded by career opportunities in a culture that fosters collaboration, flexibility and inclusion.