Job Description

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What You'll Do:

The multinational Global Customer Care Team is the first point of contact for Criteo Customers; our goal is to provide excellent customer support to all incoming client requests using email or live chat. We excel at collaboration, communication, and teamwork, as they are key to solving our client's requests. We have an interest in learning and solving technical issues to help clients run a desired advertising campaign while enabling Criteo clients to navigate through and use our Advertising Platform by sharing the right instructions.




This role is based at Gurgaon, India and Shift timings are from 12:30P.M IST to 9:30P.M IST


Responsibilities:


Assist the customer care team in managing customer inquiries via email, and chat.


Understand the Criteo Policy & tool and then provide accurate and timely information to customers regarding products, services, and policies.


Resolve customer issues and complaints with empathy and professionalism.


Document and track customer interactions - CRM/Salesforce.


Collaborate with other departments to ensure customer needs are met.


Participate in training sessions to improve product knowledge and customer service skills.


Support the team in various administrative tasks as needed.


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Who You Are:

Pursuing/completed a degree in Business, Communications, or a related field.


Excellent verbal and written communication skills.


Strong problem-solving abilities and attention to detail.


Ability to work well in a team environment.


Proficiency in Microsoft Office Suite and familiarity with CRM software is a plus (not a mandatory requirement)


Positive attitude and a willingness to learn.


We acknowledge that many candidates may not meet every single role requirement listed above. If your experience looks a little different from our requirements but you believe that you can still bring value to the role, we'd love to see your application!


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Who We Are:

Criteo is the global commerce media company that enables marketers and media owners to deliver richer consumer experiences and drive better commerce outcomes through its industry leading Commerce Media Platform.


At Criteo, our culture is as unique as it is diverse. From our offices around the world or from home, our incredible team of 3,600 Criteos collaborates to develop an open and inclusive environment. We seek to ensure that all of our workers are treated equally, and we do not tolerate discrimination based on race, gender identity, gender, sexual orientation, color, national origin, religion, age, disability, political opinion, pregnancy, migrant status, ethnicity, marital or family status, or other protected characteristics at all stages of the employment lifecycle including how we attract and recruit, through promotions, pay decisions, benefits, career progression and development. We aim to ensure employment decisions and actions are based solely on business-related considerations and not on protected characteristics. As outlined in our Code of Business Conduct and Ethics, we strictly forbid any kind of discrimination, harassment, mistreatment or bullying towards colleagues, clients, suppliers, stakeholders, shareholders, or any visitors of Criteo. All of this supports us in our mission to power the world's marketers with trusted and impactful advertising encouraging discovery, innovation and choice in an open internet.

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Why Join Us:

At Criteo, we take pride in being a caring culture and are committed to providing our employees with valuable benefits that support their physical, emotional and financial wellbeing, their interests and the important life events. We aim to create a place where people can grow and learn from each other while having a meaningful impact. We want to set you up for success in your job, and an important part of that includes comprehensive perks & benefits. Benefits may vary depending on the country where you work and the nature of your employment with Criteo. When determining compensation, we carefully consider a wide range of job-related factors, including experience, knowledge, skills, education, and location. These factors can cause your compensation to vary.