Position Type : Full time Type Of Hire : Experienced (relevant combo of work and education) Education Desired : Bachelor\'s Degree Travel Percentage : 0% IntelliMatch Support - 6+ Years \xe2\x80\x93 Pune \xe2\x80\x93Rotational Shifts Are you curious, motivated, and forward-thinking? At FIS you\xe2\x80\x99ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun. About the team: At FIS we are looking for a Product Support Representative to join the FIS IntelliMatch IT Operations team. The successful candidate will provide application support to our IntelliMatch managed services platform. What you will be doing: As a core member of IntelliMatch IT Operations team, you will be supporting the production and non-production environment for hosted clients in the public and private cloud

• Day-to-day operations support of FIS\xe2\x80\x99s IntelliMatch applications environment
• Expertise in application enhancement requests like setup of import formats, match rules
• Expertise in new reconciliation service onboarding activities and good hands on experience on application upgrades
• Resolve tickets and service requests, work on scheduled tasks such as change requests and DR tests, contribute in project tasks
• Basic knowledge on windows servers, active directory, SFTP.
• Follow-up to ensure the client\xe2\x80\x99s request is serviced in an appropriate and timely manner
• Work with other technical teams within FIS e.g. vendors, data center operations, Network, etc. for resolution of issues
• Escalate issues to next levels as appropriate
• Establish and use tools to manage and address environment issues in a pro-active and timely manner
• Following the prescribed guidelines and procedures, move code to Production/UAT/QA and Production environments as instructed by Development-QA Group
• Assist in Severity Incident calls by assisting Enterprise Incident Management (EIM) process and responsible for delivering RCA.
• Become eventually a subject matter expert for IntelliMatch for the Hosted Customers.

What you bring:

• At least 6+ years in experience in Production Support - IntelliMatch,SQL,ITIL,Scripting Knowledge
• added advantage,Reconcillation Tool experience
• Willing to work in EMEA & APAC Shifts
• Knowledge and understanding of financial operational and business processes.
• Experience in IT Operations role supporting clients on financial applications
• Extensive experience of working with IntelliMatch hosted environment.

• Proven expertise in managing, troubleshooting and supporting windows-based application on the public cloud
• Competency in supporting and troubleshooting end to end production environment by collaborating with datacenter operations, system/network/database support teams

What we offer you:

• An exciting opportunity be a part of World\xe2\x80\x99s Leading FinTech Product MNC
• To be a part of vibrant team and to build up a career on Remote Infrastructure Management space.
• A multifaceted job with a high degree of responsibility and a broad spectrum of opportunities
• A broad range of professional education and personal development possibilities \xe2\x80\x93 FIS is your final career step!

Privacy Statement FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice. Sourcing Model Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company. #pridepass