Integration & Tech Support Engineer

Year    Bangalore, Karnataka, India

Job Description


We are looking for Integration & Support for the SaaS products. Youxe2x80x99ll be part of a cross-functional team thatxe2x80x99s responsible for the client onboarding and technical support.Job Requirement and Responsibilities

  • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem
  • Send technical documentation to customers who have lost or misplaced theirs
  • Refer difficult cases to a senior analyst or support tech
  • Assume remote control over customersxe2x80x99 computers when necessary to resolve problems
  • Make hardware recommendations for customers whose machines cannot support the software
  • Sit at clientxe2x80x99s office or near clientxe2x80x99s office
What you should have:
  • Minimum 1 year experience in information technology or technical support
  • Extensive familiarity with Windows operating systems
  • Working knowledge of security software options and functionality preferred
  • Experience in advance SQL
  • Familiarity with databases (Postgres, MongoDB, SQl, MySQL)
  • Excellent communication and teamwork skills
  • Organizational skills
  • Degree in Computer Science or relevant field

Finarkein

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Job Detail

  • Job Id
    JD3630933
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bangalore, Karnataka, India
  • Education
    Not mentioned
  • Experience
    Year