Intect Executive Customer Experience Inbound Process (1 10 Yrs) Gurgaon/gurugram (after Sales/customer Service)
Job Description
About the role:For a Customer Experience Inbound executive / agent, we are looking for an enthusiastic, driven and motivated individual - ideally a people\'s person, who will be able to :- Respond to customer queries in a timely and accurate way, via phone, email or chat. - Make the customers feel at ease and let them know that we\'ve got their back- Identify customer needs and help them provide a 360d experience.- Be part of the blended process, i.e Inbound calls, Outbound calls, Chats or e-mails as andwhen required.- Handle Escalations of all types and nature.- Handle Ecommerce channels. - Meet Individual and Team targets.- To perform all duties to a high standard of customer care in attitude, approach andresolution.Pre-requisites :- Proficiency in English and Hindi.- Excellent knowledge of MS Office, Excel, PowerPoint- Fast learner and passion for sales and understanding of negotiation techniques- Self-motivated with a results-driven approach- Graduate degree (ref:updazz.com)
updazz .com
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Job Detail
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Job IdJD3494065
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationGurgaon, Haryana, India
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EducationNot mentioned
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ExperienceYear