Job Description

Job Summary:The Retail Sales Executive at a cigar store is responsible for delivering exceptional customer service, assisting customers with product selection, and ensuring a pleasant shopping experience. The executive will have a strong understanding of cigar products, accessories, and industry trends, while actively contributing to achieving sales targets and maintaining store standards.Key Responsibilities:Customer Service:- Greet and welcome customers as they enter the store, ensuring a friendly and professional environment.- Assist customers in selecting cigars, accessories, and other related products by offering product knowledge and personalized recommendations.- Answer customer inquiries about products, tobacco types, cigar sizes, storage tips, and other related questions.Sales and Product Knowledge:- Understand the features and benefits of various cigar brands, accessories, and humidors to make informed recommendations to customers.- Stay up to date with new products, promotions, and industry trends to offer the best service.- Upsell products by introducing customers to complementary accessories (cutters, lighters, ashtrays, etc.).- Achieve individual and store sales targets by actively engaging with customers and driving sales.- Store Maintenance and Visual Merchandising:- Ensure that the store is clean, organized, and well-stocked at all times.- Maintain proper display and arrangement of products to create an inviting and attractive shopping environment.- Monitor stock levels and report any shortages to the store manager for replenishment.Inventory Management:- Assist in maintaining accurate inventory records, including performing stock checks and restocking shelves when necessary.- Keep track of high-demand products and notify the manager of any inventory needs or customer requests.- Assist in receiving and unpacking shipments and ensuring products are stored correctly, particularly cigars in humidors.Handling Transactions:- Operate the cash register and process customer payments efficiently and accurately.- Ensure that all sales are processed according to store policies and procedures.Handle returns, exchanges, and refunds in a professional manner.Customer Relationship Management:- Build and maintain relationships with regular customers by providing personalized service and follow-ups.- Maintain a customer database to inform them about new arrivals, promotions, and store events.Compliance and Health Standards:- Follow all store policies related to the sale of tobacco products and ensure compliance with local regulations regarding age restrictions and tobacco sales.- Ensure proper care and storage of cigars, maintaining the correct humidity levels in store humidors.Qualifications & Skills:- Education: High school diploma or equivalent. A certification in retail or customer service is a plus.- Experience: Previous experience in retail sales, preferably in luxury goods or tobacco products, is an advantage.- Skills: Excellent communication and interpersonal skills, ability to multitask, and strong attention to detail.- Sales-Driven: Ability to work towards achieving sales goals and handling customer objections.Perks and Benefits :- Competitive salary and performance-based incentives.- Health insurance and other benefits as per company policy.- Opportunities for career advancement and professional development. A dynamic and supportive work environment with a passionate team.- If you are passionate about sales, have a flair for building relationships, and enjoy working in a retail environment, we invite you to join our team as a Sales Executive at Cigar Conexion in Delhi. Apply now to embark on an exciting journey with us! (ref:updazz.com)

updazz .com