Job Description

Salary + Incentives

Job Location: Lucknow

You will be the face of Policy Ghar interacting with our users directly. You will understand their requirements and recommend policies or features that are best suited for them. You will be hand holding our users in their insurance buying journey.

Also, if you are not from an insurance background, we have a rigorous training to get you up to speed.

Requirements:

• Excellent communication and interpersonal skills.
• Accuracy and attention to detail
• Good command of English.
• Basic computer knowledge is necessary.
• Ability to communicate, present and influence effectively.

Responsibilities

1. Attend calls to provide information related to insurance policies and informing about any modifications in the policy to prospective as well as current clients.

2. Solicit sale of additional or new products and services.

3. Examine whether the necessary changes were made in so as to resolve the customers problems.

4. Cancel accounts and inform customers about claim investigation results.

5. Keep the customers well-informed and satisfied every time.

6. Maintain strong customer relationships.

9. Keep customer transactions and interaction records including all the complaints, inquiries, comments, and actions performed.

10. Send mails, newsletters, and other correspondence forms to customers.

11. Protect the company reputation.

12. Offer price quote information to prospective clients.

Qualifications

1. Multi-tasking

2. Pacify difficult customers and handle their problems

3. Have effective verbal and non-verbal communication skills

4. Willingness to provide assistance

5. Approachable

6. A good memory to remember details and data

7. Basic typing skills

8. Basic computer skills

9. Able to work in flexible work timings

10. Sound judgement skills with good listening abilities

11. Able to cope with a fast-paced work environment

12. Resolve problem efficiently after critically analyzing situations

Job Type: Full-time

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

• Health insurance

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Work Location: In person

Application Deadline: 21/04/2024