Job Description

About RipplingRippling gives businesses one place to run HR, IT, and Finance. It brings together all of the workforce systems that are normally scattered across a company, like payroll, expenses, benefits, and computers. For the first time ever, you can manage and automate every part of the employee lifecycle in a single system.Take onboarding, for example. With Rippling, you can hire a new employee anywhere in the world and set up their payroll, corporate card, computer, benefits, and even third-party apps like Slack and Microsoft 365-all within 90 seconds.Based in San Francisco, CA, Rippling has raised $1.2B from the world\'s top investors-including Kleiner Perkins, Founders Fund, Sequoia, Greenoaks, and Bedrock-and was named one of America\'s best startup employers by Forbes.About the roleThe Insurance Operations Analyst will manage the enrollment connections between the Rippling product and health insurance carriers. This role will require impeccable organizational and communication skills with a willingness to directly contribute to the day-to-day operational needs of the insurance transactions we manage. You will work with health insurance carriers, our clients and our internal support and engineering teams to ensure that the information present within Rippling is accurate and matches that of our carrier partners. This is an exciting role that requires significant attention to detail, an ability to learn as our product grows and an ability to create new processes.What you will do

• Manage an internal dashboard of tasks to ensure our clients data are matching that of the carriers
• Continuously iterate on the processes required to confirm data with the carrier
• Work directly with Health Insurance Carriers, Support, Engineering and our clients to ensure that member transactions were confirmed correctly
• Become a subject matter expert in everything Insurance
• Work with carriers to develop new and innovative ways of confirming the enrollments that have occurred within the Rippling platform

What you will need

• 3+ years of experience in an operations, project management or an equivalent role at a high-growth startup or consulting firm
• Ability to work from 1pm - 9pm IST
• High attention to detail with excellent work ethic, time management, and execution
• Experience communicating directly with customers and stakeholders through email correspondence
• Familiarity working with product and engineering teams to root-cause product issues
• Experience working through a dashboard of tasks and organizing your day around these tasks
• Usage of data mapping tools such as Adobe Acrobat to map data fields
• Experience working in a US based company
• Experience with G-Suite, Salesforce, JIRA, and case management tools

Rippling highly values having employees working in-office to foster a collaborative work environment and company culture. For office-based employees (employees who live within a 40 mile radius of a Rippling office), Rippling considers working in the office, at least three days a week under current policy, to be an essential function of the employee\'s role.

Rippling