Job Description

Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
18-Jul-2024
Job ID
3604
### Description and Requirements

- JD - Sales Comp Admin Holdings
===================================================

Position Title, Responsibility Level
Associate/Sr. Associate###### Function


Operations###### Reports to

###### Assistant Manager/

###### Team Leader

Permanent/ Temporary Permanent ###### Span of Control

None ###### Location

###### GOSC Jaipur

Business Type ###
Non Voice

Business Complexity ###
T3, C2

Basic Function
------------------

• Initiating Agent Add/Change/Remove request submitted by the policy holder and resolving the related queries/escalations for assigned brokers varying complexity.
• Meets quality and customer service expectation levels set by the organization guidelines.
Essential Functions
-----------------------

• Review of the Servicing change agent and form for acceptability,
• Updating systems with servicing broker and send external confirmation communication email.
• Implement corrective actions, as needed, to ensure correct broker details.
Primary Internal Interactions
---------------------------------



• AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
• Trainers for the purpose of pre-process and process training.
Primary External Interactions
---------------------------------



• MetLife Subject Matter Experts for the purpose of seeking missing information.
• MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.
Organizational Relationships Reports To : Assistant Manager/Team Leader Supervises : None Skills
----------

#### Technical Skills

• Computer navigation skills
• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Working knowledge of MS Excel and MS Word.
• Exposure to multiple mainframe and web systems
• Excellent analytical skills with an ability to research and resolve complex problems
Process Specific Skills

• Preferred to have experience of policy admin/ comp admin
• Knowledge of Insurance principles in relation to the US Insurance industry
• Knowledge about US Culture
Soft skills (Desired)

• Strong organizational skills
• Good Communication Skills
• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results oriented
• Ability to multi task
Soft Skills (Minimum)

• English language skill - should be able to read, comprehend and write correctly
• Must be open to working in shifts
### Education Requirements


Bachelor's degree (Any Stream) or diploma with a minimum of 15 years of education.##### Work Experience Requirements


1-2 years of work experience in BPO industry preferably under Insurance Annexures: MetLife Core Values:
The employee should adhere to MetLife Core values: People Count - It's all about people... MetLife's key resource. MetLife will succeed in the marketplace because we are winning from within. Integrity and Honesty - Conducting our business endeavors with truth, sincerity and fairness. Innovation - Continuously creating and introducing new and original ideas and ways of doing things. Financial Strength - Operating with an intense dedication to managing monetary resources for strong business results. Partnership - Functioning productively in teams towards a common purpose-realizing the collective power of diverse work groups. Personal Responsibility - "Coming into your own"-performing as a leader to be really effective and successful-by acting and making decisions independently to get results.