Job Description

Country
India
Working Schedule
Full-Time
Work Arrangement
Hybrid
Relocation Assistance Available
No
Posted Date
18-Jul-2024
Job ID
3609
### Description and Requirements

- JD - Sales Comp Admin Holdings
===================================================

Position Title, Responsibility Level
Associate/Sr. Associate###### Function


Operations###### Reports to

###### Assistant Manager/

###### Team Leader

Permanent/ Temporary Permanent ###### Span of Control

None ###### Location

###### GOSC Jaipur

Business Type ###
Non Voice

Business Complexity ###
T3, C2

Basic Function
------------------

• Initiating Agent Add/Change/Remove request submitted by the policy holder and resolving the related queries/escalations for assigned brokers varying complexity.
• Meets quality and customer service expectation levels set by the organization guidelines.
Essential Functions
-----------------------

• Review of the Servicing change agent and form for acceptability,
• Updating systems with servicing broker and send external confirmation communication email.
• Implement corrective actions, as needed, to ensure correct broker details.
Primary Internal Interactions
---------------------------------



• AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
• Trainers for the purpose of pre-process and process training.
Primary External Interactions
---------------------------------



• MetLife Subject Matter Experts for the purpose of seeking missing information.
• MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.