Process Details & Primary Responsibility

Monitor the billing, transmission and payment processes for assigned customers of varying complexity.

• Reconcile differences between billed and paid amounts from group customers. Implement corrective actions, as needed, to ensure correct billing for insurance plan participants.
• Accountable for accurately applying premium or updating information from Institutional customers to the policies/accounts/records for each individual in a timely fashion.
• Assist in coordinating internal resources needed to implement product additions, to adjust for customer mergers/acquisitions and to accommodate customer changes in pay frequency, reorganizations, etc.
• Participate in analyzing escalated problems, issues and/or inquiries from group customers, Sales execs, brokers and other units within Met (e.g., Call Center) and develop solutions/responses.
• Proactively perform functions that are critical to the accuracy of the billing for all assigned accounts; (annually updating account billing schedules, daily analysis of reports that document missed or incorrect deductions, audit the accuracy of the content of administrative systems, etc.) in order to prevent serious administrative problems and customer service issues.
• Assist in contributing to the development of new processes and procedures.
• Mentor new Account Reps. and other Account Reps. on entry level topics.
• Document existing administrative processes and procedures. Recommend improvements to existing systems and processes/procedures from the patterns observed administering cases.
• Any other essential function that may occur from time to time as directed by the Assistant Manager/Team Leader

Knowledge skills & competency required

• Demonstrated ability to learn quickly and willingness to obtain
  functional knowledge and understanding of business procedure and policies.
• 0 months to 5 year of customer service/ Data Entry experience
• College graduate
• Good verbal & written communication skills.
• Demonstrated ability to work in a team environment to improve the delivery of service to internal and external customers.
• Strong organizational skills.
• Demonstrated ability to manage stress
• Basic computer skill
• Ability to work various shifts within hours of operation. Flexibility is a must, as your shift can/will change to meet business needs.
• Should have Problem Solving/Analytical Ability along with Judgment and Decision-Making skills

MetLife:
MetLife, through its subsidiaries and affiliates, is one of the worlds leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.