Job Description

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date18-Jul-2024Job ID3609Description and Requirements- JD - Sales Comp Admin HoldingsPosition Title, Responsibility LevelAssociate/Sr. AssociateFunctionOperationsReports toAssistant Manager/Team LeaderPermanent/ TemporaryPermanentSpan of ControlNoneLocationGOSC JaipurBusiness TypeNon VoiceBusiness ComplexityT3, C2Basic Function

• Initiating Agent Add/Change/Remove request submitted by the policy holder and resolving the related queries/escalations for assigned brokers varying complexity.
• Meets quality and customer service expectation levels set by the organization guidelines.

Essential Functions

• Review of the Servicing change agent and form for acceptability,
• Updating systems with servicing broker and send external confirmation communication email.
• Implement corrective actions, as needed, to ensure correct broker details.

Primary Internal Interactions

• AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
• Trainers for the purpose of pre-process and process training.

Primary External Interactions

• MetLife Subject Matter Experts for the purpose of seeking missing information.
• MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

MetLife