Job Description

CountryIndiaWorking ScheduleFull-TimeWork ArrangementHybridRelocation Assistance AvailableNoPosted Date18-Jul-2024Job ID3604Description and Requirements- JD - Sales Comp Admin HoldingsPosition Title, Responsibility LevelAssociate/Sr. AssociateFunctionOperationsReports toAssistant Manager/Team LeaderPermanent/ TemporaryPermanentSpan of ControlNoneLocationGOSC JaipurBusiness TypeNon VoiceBusiness ComplexityT3, C2Basic Function

• Initiating Agent Add/Change/Remove request submitted by the policy holder and resolving the related queries/escalations for assigned brokers varying complexity.
• Meets quality and customer service expectation levels set by the organization guidelines.

Essential Functions

• Review of the Servicing change agent and form for acceptability,
• Updating systems with servicing broker and send external confirmation communication email.
• Implement corrective actions, as needed, to ensure correct broker details.

Primary Internal Interactions

• AM/TL for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support as well as associate development.
• Manager for the purpose of settling issues left unresolved by the AM/TL and monthly evaluation of performance.
• Quality Compliance Analyst (QCA) for the purpose of feedback and audit.
• Trainers for the purpose of pre-process and process training.

Primary External Interactions

• MetLife Subject Matter Experts for the purpose of seeking missing information.
• MetLife Subject Matter Expert for the purpose of work related issues and escalated transactions.

Organizational RelationshipsReports To : Assistant Manager/Team LeaderSupervises : NoneSkillsTechnical Skills

• Computer navigation skills
• Keyboarding and data entry speed (minimum 30 wpm with 90% accuracy)
• Working knowledge of MS Excel and MS Word.
• Exposure to multiple mainframe and web systems
• Excellent analytical skills with an ability to research and resolve complex problems

Process Specific Skills

• Preferred to have experience of policy admin/ comp admin
• Knowledge of Insurance principles in relation to the US Insurance industry
• Knowledge about US Culture

Soft skills (Desired)

• Strong organizational skills
• Good Communication Skills
• Demonstrate ability to work independently and in a team environment
• Self-disciplined and results oriented
• Ability to multi task

Soft Skills (Minimum)

• English language skill - should be able to read, comprehend and write correctly
• Must be open to working in shifts

Education RequirementsBachelor\'s degree (Any Stream) or diploma with a minimum of 15 years of education.Work Experience Requirements1-2 years of work experience in BPO industry preferably under InsuranceAnnexures:MetLife Core Values:The employee should adhere to MetLife Core values:People Count - It\'s all about people\xe2\x80\xa6 MetLife\'s key resource. MetLife will succeed in the marketplace because we are winning from within.Integrity and Honesty - Conducting our business endeavors with truth, sincerity and fairness.Innovation - Continuously creating and introducing new and original ideas and ways of doing things.Financial Strength - Operating with an intense dedication to managing monetary resources for strong business results.Partnership - Functioning productively in teams towards a common purpose-realizing the collective power of diverse work groups.Personal Responsibility - "Coming into your own"-performing as a leader to be really effective and successful-by acting and making decisions independently to get results.

MetLife