Job Description

Position Summary


Team will do setups, cancellations, any modification for National Account, Voluntary Benefits, Regional Market, Local market and VB down market segments on MyBenefits Admin and MetLink Admin. he will also set up SOH feature on LP Admin as well as provide back up for registration on SSO Admin

• Associate/Sr. Associate are required to process transactions on daily basis.
• Information and details update on various tools and applications
• Ability to multitask and usage of serval applications
• Need to strategize, troubleshoot & execute deliverables with National Accounts & Regional Market client
• Coordinate with SME/CSC of NA/RM about groups requiring new setup or edits to their existing company profile e.g. products or users
• Need to connect over call/IM to resolve issue/challenge of CSC
• Connecting with US IT team to describe the issue when set up is not completed properly

Job Responsibilities

• Respond to the customer\xe2\x80\x99s changing business requirements while maximizing the value
• Coordinate with SME/CSC of NA/RM about groups requiring new setup or edits to their existing company profile e.g. products or users
• Need to connect over call/IM to resolve issue/challenge of CSC
• Connecting with US IT team to describe the issue when set up is not completed properly
• Should possess good typing speed (25-30 WPM)
• Good analytical and research skills to trouble shoot with applications
• Should possess good MS Office knowledge
• Answer client inquiries related to process
• Must be flexible to mirror / overlap US daytime work hours
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Ability to manage multiple tasks prioritizing effectively
• Self-motivated and should be flexible to extend shift timings when business requires

Knowledge, Skills and Abilities


Education

• Bachelor\xe2\x80\x99s Degree

Experience

• 1 to 3 years of experience

Knowledge and skills (general and technical)

• Proven Computer navigation skills (Mandatory)
• Proven working knowledge of MS Office suite(Mandatory)
• Excellent Access and Excel skills and proficient in working on Pivots
• Good listening, oral and written communication skills.
• Ability to independently handle adhoc requests
• Ability to establish priorities and handle multiple assignments concurrently with minimal direction in an evolving, fast paced work environment
• Demonstrate ability to work independently and in a team environment
• Good Analytical, Problem Solving Approach
• Voice skills for internal communication with US Team.
• Proven customer service skills.
• Excellent analytical and research skills.
• Self-motivated, well organized and flexible with a sense of urgency approach
• Team work/ Managing Self / Adaptability
• Ability to work successfully in production driven environment
• Adaptability to change
• Self-disciplined and result oriented
• Ability to manage multiple tasks prioritizing effectively.
• Ability to manage large sums of data to track/compare and coordinate effectively.
• Ability to find creative and innovative solutions to business problems

MetLife:
MetLife, through its subsidiaries and affiliates, is one of the world\xe2\x80\x99s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.
We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.
MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.
MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.