Job Description

Who are we?



Whatfix is a leading global B2B SaaS organization and the largest pure-play enterprise digital adoption platform solution provider.



Utilizing GenAI technology, Whatfix enhances all stages of software deployment with application simulation, product analytics, and digital adoption, driving business outcomes such as increased revenue win rates, cost reduction, risk compliance, enhanced productivity, and improved user experience.



We have seven offices in the US, India, UK, Germany, Singapore, and Australia, supporting 700+ global customers, including 80+ Fortune 500 companies. Whatfix has raised $140 million to date and is backed by marquee investors, including Softbank, PeakXV, Dragoneer, and Cisco Investments.


• With over 45% YoY sustainable annual recurring revenue (ARR) growth, Whatfix is among the "Top 50 Indian Software Companies" as per G2 Best Software Awards.
• Recognized as a "Leader" in the digital adoption platforms (DAP) category for the past 4+ years by leading analyst firms like Gartner, Forrester, IDC, and Everest Group.
• The sole vendor named as Customers' Choice: 2024 Gartner Voice of the Customer for Digital Adoption Platform Report. We also boast a star rating of 4.6 on G2 Crowd 4.5 on Gartner Peer Insights and a high CSAT of 99.8%
• Highest-Ranking DAP on 2023 Deloitte Technology Fast 500(TM) North America for Third Consecutive Year
• Won the Silver for Stevie's Employer of the Year 2023 - Computer Software category and also recognized as Great Place to Work 2022-2023
• Only DAP to be among the top 35% companies worldwide in sustainability excellence with EcoVadis Bronze Medal


•We are growing quickly & looking for a stellar Instructional Designer professional to join our Global Customer Success and Services team in Bangalore who can bring the hustle associated with a fast-paced environment to succeed. •


Roles & Responsibilities:


• Collaborate with teams and stakeholders to create cutting-edge Whatfix learning content for global clients.
• Identify training needs with Stakeholders and SMEs and understanding the knowledge gaps, skills required, and goals of the training.
• Simplify complex concepts and create engaging learning content to enhance the skills.
• Structure and design curriculum that focuses on achieving learning outcomes.
• Create style guides that are applied to have visual formats, for e-learning modules, instructor-led training, videos, infographics, or hands-on activities.
• Address customer learning queries and provide data on their leaning progress.
• Manage multiple projects simultaneously.
• Train and mentor new team members.
• Maintain in-depth product knowledge.
• Improve existing content with innovative approaches.


Required Expertise:


• Professional writing skills with a knack for visually engaging content and awareness of the Instructional Design Principles.
• Ability to excel in a fast-paced, dynamic environment while managing multiple projects.
• Strong organizational and interpersonal skills.
• 1 - 5 years of experience in content creation, instructional design, or technical writing.


Requirements:


• Excellent verbal and written communication skills
• Good authoring and documentation skills
• Created user guides or Instructional manuals for internal or external audiences
• Ability to quickly grasp complex business processes and design walkthroughs to navigate them
• Thinks creatively and drives innovation
• Has strategic and critical thinking skills
• Should manage complex and concurrent projects
• Possesses the ability to work with a diverse set of people
• Shows strong organizational skills with the ability to prioritize and respond to shifting deadlines
• Experience working for a SaaS product-based company preferred


University degree in Computer Science, Engineering, or equivalent preferred
• Flexible to work in EMEA shift (1 PM - 10 PM)


#LI-Onsite


Note:


• At Whatfix, we thrive on the power of collaboration, innovation, and human connection. We strongly believe that working together in our office (five days a week) fosters open communication, builds a sense of community, fuels innovation, and enables us to achieve our collective goals effectively.
• We strive to live and breathe our Cultural Principles and encourage employees to demonstrate some of these core values - Customer First; Empathy; Transparency; Fail Fast and scale Fast; No Hierarchies for Communication; Deep Dive and innovate; Trust, Do it as you own it;


We are an equal opportunity employer and value diverse people because of and not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.