Job Description

Job Requirements:

Installation and Service Technician

We are looking for a self-starter Field service technician to deliver the desired customer service experience. The goal is to drive service success that improves customer satisfaction, maximizes customer retention and increases profitability.
ResponsibilitiesProvide service and customer support during field visits or dispatches Tie workflow to schedule Manage all on site installation, repair, maintenance and test tasks Diagnose errors or technical problems and determine proper solutions Produce timely and detailed service reports Operate Equipments in a safely manner and use field automation systems Follow all company's filed procedures and protocols Cooperate with technical team and share information across the organisation Comprehend customer requirements and make appropriate recommendations/briefings Build positive relationships with customers
RequirementsProven field service experience Ability to troubleshoot, test, repair and service technical equipment Ability to work flexible shifts and to adapt to changing work schedules Familiarity with mobile tools and applications Technical degree or certification Electronics Troubleshooting Client Relationships Equipment Maintenance Reporting Skills * Confidentiality