Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism OperationsManagement Level Specialist & Summary A career within Internal Audit services, will provide you with an opportunity to gain an understanding of an organisations objectives, regulatory and risk management environment, and the diverse needs of their critical stakeholders. We focus on helping organisations look deeper and see further considering areas like culture and behaviours to help improve and embed controls. In short, we seek to address the right risks and ultimately add value to their organisation.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firms growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. "

• Responsibilities: Conduct sample-based reviews of workflows and report on

quality metrics, highlighting areas met, missed, or needing improvement.

• Evaluate and document the quality performance of various teams across different workflows.
• Investigate escalations, perform root cause analysis, and assist in implementing corrective actions to enhance quality.
• Monitor overall project performance, share audit findings, and provide actionable feedback to drive continuous improvement.
• Conduct regular calibrations with the team based on various assessments performed.
• Work with the training team to develop and implement quality enhancement plans, offering innovative process improvement ideas.
• Update and refine quality frameworks to align with evolving workflows and standards.
• Offer timely feedback for immediate corrections and proactively identify potential quality issues.
• Oversee the delivery of team outcomes and share periodic reports on overall project performance.

• Mandatory skill sets: At least 3 years of experience in quality analysis / quality control or a related field.
• Ability to evaluate data, identify trends, and perform root cause analysis.
• Keen eye for detail with ability to comprehend and assess processes and workflows as defined by the client, with a focus on performing quality control on work completed by vendor teams.
• Strong verbal and written communication skills
• Proficiency in identifying issues and implementing corrective actions.
• Ability to work effectively with various teams, including training and operations.
• Skills in managing projects, tracking outcomes, and reporting on performance.
• Efficient in managing time and meeting deadlines for reviews and reports.
• Commitment to fostering continuous improvement and innovation in processes.

• Preferred skill sets: Project / delivery management

• QA/QC experience, lean/six sigma understanding.

• Years of experience required: 0-3 yrs.

• Education qualification: Any Graduation/MBA

Education (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Chartered Accountant Diploma, Master of Business AdministrationDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills AccountingOptional SkillsDesired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC