Job Description

:

We are looking for an enthusiastic Telemarketer to generate sales either by cold calling or answering requests in a fast-paced environment. You will be responsible for influencing existing or potential customers to buy products or services. A successful telemarketer must be friendly and persuasive. You must be able to understand the customers requirements in a short time and present solutions that meet their needs. The ideal candidate will also be patient and cool-tempered to deal with aggressiveness and complaints. The goal is to promote business growth by expanding the companys clientele.

Responsibilities:

• Cold call people using a given phone directory to sell our services
• Answer incoming calls from prospective customers
• Responsible for handling the mail box and the responses
• Use scripts to provide information about service features, prices etc. and present their benefits
• Ask pertinent questions to understand the customers requirements
• Persuade the customer to buy by demonstrating how services meet their needs
• Record the customers information accurately in a computer system then share the information with the team
• Deal with complaints or doubts to safeguard the companys reputation
• Go the extra mile to meet sales quota and facilitate future sales
• Keep records of calls and sales and record useful information
• Keep thorough records of each customer encounter in the business CRM.
• Respond to customer complaints and refer them to a supervisor if needed.
• Keep up to date with the latest market trends and service information.
• Share the suggestions to the team for the process improvement
• Assist with other marketing initiatives as necessary
• Communicate to employees their individual and overall sales goals to encourage team accountability.
• Make phone calls to both current and prospective clients to encourage them to buy the companys services
• Deliver prepared speeches that outline the companys services
• Follow up with the past clients/enquiries to generate potential sales
• Keep track of your interactions with the customers
• Produce quality leads that the outside sales team can pursue
• Create and maintain strong connections with customers to promote recurring business.
• Acquire in-depth knowledge of the services that customers use to offer appropriate recommendations based on their needs and preferences.
• Train new workers and keep an eye on existing employees to ensure consistency in performance.
• Ensure that there are no distractions for personnel or customers in the workplace, including noise and other noises.
• Report on significant accomplishments and obstacles.
• Should be able to work and handle social media marketing stage wise
• Rollout the vendor quotation in co-ordination with the departments to address the customer needs
• Travel and meet the clients within the city and outskirts based on the leads

Essential Skills:

• Very good Telephone communication skills
• Interpersonal relationship skills
• Customer Service skills
• Active Listening skills
• Product/Service Knowledge
• Persuasion skills
• Lead generating skills

Requirements:

• Minimum one year of proven experience in inside sales/cold calling/as telemarketer or similar sales/customer service role
• Proven track record of successfully meeting sales quotas preferably over the phone
• Working knowledge of relevant computer programs (e.g., CRM software) and telephone systems
• Excellent communication and presentation skills
• Proficient in English
• Skilled in negotiation and dealing with complaints
• Persistent and results-oriented
• Patient and able to handle customer rejection
• Basic knowledge on Digital Marketing

Job Type: Full-time

Job Location: Visakhapatnam

Salary: 20,000.00 - 35,000.00 per month

Benefits:

• Health Insurance and
• Cell phone reimbursement

Schedule:

• Day shift

Supplemental pay types:

• Performance Incentives

Education:

• Any Bachelor\'s Degree (Required)
• Degree/Post-graduation in Marketing

Experience:

• Inside Sales/Cold Calling/Telemarketing/Telesales: Minimum 1 year and above

Language:

• Hindi (Preferred)

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