Job Description

job summaryOur event ticket firm needs an experienced Inside Sales Representative to join our team. This position involves taking incoming calls, booking tickets for customers and processing incoming ticket reservations through our proprietary online portal. The Inside Sales Representative will be responsible for handling customer inquiries promptly and effectively in a fast-paced, team-oriented environment. We experience an extremely high call volume, so its important to maximize your time on the phone before moving on to the next caller. In the future, this position might include outgoing calls as well.Inside Sales Representative responsibilities and dutiesThe responsibilities and duties section is the most important part of the job description. Here you should outline the functions this position will perform on a regular basis, how the job functions within the organization and the title of the manager the person will report to.

• Answer phones and book reservations for customers based on availability listed in the system
• Upsell tickets to clients by recommending higher-end seats or suggesting VIP tickets
• Process online reservations and update the system to reflect the new status for each event
• Inform customers of alternative events, concerts or promotions if they are unable to book the tickets they originally wanted
• Respond swiftly and courteously to customer complaints or inquiries
• Follow the suggested script provided to all Inside Sales Representatives
• Capture customer information, including addresses and phone numbers, for future follow-up
• Adjust your sales presentation based on success/fail averages
• Build rapport with customers through friendly, engaging communication

Inside Sales Representative qualifications and skillsNext, outline the required and preferred skills for your position. This may include education, previous job experience, certifications and technical skills. You may also include soft skills and personality traits that you expect from a successful candidate. While it may be tempting to include a long list of skills and requirements, including too many could dissuade qualified candidates from applying. Keep your list of qualifications concise, but provide enough detail with relevant keywords and terms.

• Diploma or equivalent required
• 2+ years inside sales experience (incoming call preferred)
• Excellent verbal communication skills and telephone manner
• Familiarity with Windows operating systems
• Knowledge of event ticket registration software a plus
• Proven track record of successful sales experience preferred

Job Type: Full-timeSalary: 910,358.35 - 939,643.95 per monthDay range:

• Monday to Friday

Shift:

• Day shift

Travel requirement:

• No travel

Ability to commute/relocate:

• Lucknow, Uttar Pradesh: Reliably commute or planning to relocate before starting work (Required)