Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That\xe2\x80\x99s why we need smart, committed people to join us. Whether you\xe2\x80\x99re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth stor\xe2\x80\x8by while evolving your skills in a culture that will welcome your unique contributions? If so, let\'s start the conversation.

Position Purpose:

• Responsible for the tele-calling activity of the entire sales cycle for mid market customers
• including lead generation, opportunity conversion , customer interaction, cross and up
• selling, issue resolution. This role is to Manage Existing accounts and also grow
• existing accounts of the company. They also need to bring new accounts to the
• company.

Major | Key Accountabilities
\xe2\x97\x8f New Customer acquisition and Managing existing customers - Calling from a list of
accounts (cold calling) that have not been tapped so far, based on the information
provided by the Commercial team. Offering Iron Mountain services and converting
them into leads and finally to customers. Also managing the existing accounts and
upsell and cross sell new services to them.
\xe2\x97\x8f Updating Systems - Keeping the CRM and other systems updated with regards to all
interactions as per defined processes.
\xe2\x97\x8f Reporting - Providing reports to the management as and when required by the
process or requested by the user as per standard procedure.
Measures
\xe2\x97\x8f Timely completion of call-cycle
measured through telecalling
data
\xe2\x97\x8f Number of new leads generated
and. Number of new customers
signed up
\xe2\x97\x8f Overall NPS scores

Authority | Decision Making
\xe2\x97\x8f Decision to make calls to Prospects
\xe2\x97\x8f Decision to escalate a case as required
\xe2\x97\x8f Decision to sign new customers as per
standard procedure

Challenges
\xe2\x97\x8f Closing cycle between starting from creating a lead to customer (should not be
90
days)

\xe2\x97\x8f Cube volume target from new logo customers
\xe2\x97\x8f Improvement of NPS score including C-SAT and CES scores.
\xe2\x97\x8f Improved Internal Customer Satisfaction
Key Contacts | Internal
\xe2\x97\x8f Commercial [Mid Market Team]
\xe2\x97\x8f Operations
\xe2\x97\x8f Customer CARE
\xe2\x97\x8f Other support functions

Key Contacts | External
\xe2\x97\x8f Leads
\xe2\x97\x8f Prospects
\xe2\x97\x8f Procurement team
\xe2\x97\x8f Admin Team

Qualification
\xe2\x97\x8f Graduate from a recognized
University

Experience
\xe2\x97\x8f Min 4-5 years Experience in sales

Skills & Knowledge
\xe2\x97\x8f Excellent telephone handling skills and a pleasant voice quality
\xe2\x97\x8f Good command over language [spoken] with clear accent
\xe2\x97\x8f Good business writing skills
\xe2\x97\x8f Selling & negotiation skills
\xe2\x97\x8f Person aligned to Iron Mountain values (Act with Integrity | Own Safety & Security |
Build Customer Value | Take Ownership | Promote Inclusion and Teamwork)

Category: Sales

Iron Mountain