Job Description

Role:
We are looking for dynamic and goal-oriented individuals to join our Inside Sales Team as Inside Sales Executive/Senior Executive. As a member of this team, you will play a crucial role in driving customer growth, retention, and satisfaction. The ideal candidates will be proactive, customer-focused, and possess strong communication and sales skills.

What you will be responsible for?

Monitor and maximize the share of business conducted with each assigned customer.

Ensure that every new customer onboarding results in incremental value to the business.

Regularly communicate with customers to build and maintain strong relationships.

Provide hands-on support for customer requirements, ensuring their needs are met effectively.

Focus on enhancing customer satisfaction (CSAT) through personalized and attentive service.

Provide timely and effective support for issue resolution, working collaboratively with cross-functional teams.

Escalate complex issues to higher management when necessary.

Actively pursue and capitalize on business opportunities to drive sales volumes.

Generate regular reports on sales performance, customer feedback, and other relevant metrics.

Collaborate with team members and other departments to ensure seamless customer experiences.

Share insights and best practices to contribute to the overall success of the Inside Sales Team.

What You\'d have ?

1-3 years of experience in Inside Sales, Business Development. Preferably from Telecom, IT, Saas company.

Qualification and Other skills:
Any Graduate

Proactive, Self-Motivated Individual with Analytical mindset to solve issues with focus on client/customer requirement

Takes initiative and accountability

Ability to manage timelines effectively

Must have attention to detail

Flexible to work in 24x7 environment

Excellent communication in English (written & verbal) and interpersonal skills

Why Join us?

We thought you would never ask! We offer all the usual stuff: competitive salary, flexible working hours, challenging product culture but the real perks are:

Challenging and fun work environment solving meaningful real-life business problems - you will never have a boring day at the office.

World-class team who love solving tough problems and have a bias for action. Tanla is an equal opportunity employer.

We welcome and encourage diversity in the workplace regardless of race, gender, religion, age, sexual orientation, gender identity, disability, or veteran status.

https://www.tanla.com