Job Description

Requirements and Skills :

Job Summary

We are looking for a dynamic Inside Sales cum Customer Support Specialist to manage end-to-end customer interactions and drive product adoption. This role combines proactive sales efforts with exceptional customer service to ensure client satisfaction and achieve organizational goals.

The ideal candidate will have a strong ability to engage prospects, provide timely support, and promote feature adoption while ensuring customer issues are resolved efficiently.

Key Responsibilities

Inside Sales

Conduct product demos (online and offline) for schools and colleges to showcase features and benefits.

Collaborate with the Sales and Marketing teams to identify cross-selling and upselling opportunities.

Customer Support

Respond promptly to customer queries via phone, email, or chat.

Identify customer needs and guide them in using specific product features.

Monitor and address customer complaints, ensuring timely and effective resolution.

Inform customers about new features and functionalities to drive feature adoption.

Collaboration and Reporting

Gather and share actionable customer feedback with Product, Sales, and Marketing teams.

Provide suggestions for feature improvements based on customer input and market trends.

Training and Development

Assist in onboarding and training Junior Customer Support Representatives to improve team efficiency.

Skills and Qualifications

Proven experience in customer support or inside sales roles.

Proficiency in using help desk software and CRM tools.

Excellent communication and problem-solving skills.

Ability to multitask, manage time effectively, and stay organized.

Patience and resilience when handling challenging customer situations.

A personal desktop or laptop is required for this role.

Job Type: Full-time

Pay: From ?18,000.00 per month

Schedule:

• Day shift

Location:

• Ahmadabad, Gujarat (Required)

Work Location: Remote