Job Description

Key Responsibilities: Lead Generation: Handle inbound and outbound calls to generate potential leads for the Gold FD Credit Card process.



Customer Interaction: Explain the features and benefits of the Gold FD Credit Card to potential customers clearly and persuasively.



Sales Conversion: Schedule meetings for field sales managers with customers to discuss further, ensuring lead conversion into sales.



Customer Support: Resolve customer queries, handle objections, and provide excellent customer service in the native languages (Kannada and Telugu).



Documentation Assistance: Assist customers with the documentation process, ensuring smooth onboarding.



Data Maintenance: Keep an accurate record of customer interactions, status updates, and follow-ups using CRM software.



Required Skills: Language Proficiency: Fluency in Kannada and Telugu is essential.



Communication: Excellent verbal communication and persuasive skills.
Sales Acumen : Prior experience in sales or customer service roles, particularly in financial services, will be an advantage.



Customer Orientation: Ability to handle customer queries effectively and provide solutions.
Basic Tech Knowledge: Comfortable working with CRM systems and other applications.

• credit
• crm
• basic tech knowledge
• sales acumen
• kannada
• skills
• customer
• documentation
• customer orientation
• customer service
• language proficiency
• gold
• sales
• inside sales
• communication