Job Description

DESCRIPTION


Key Responsibilities:


• Provide pricing and administration support.
• Manage new part activation.
• Consolidate and track progress of open orders.
• Set up new customers, including NFA, price, and tax entry.
• Update demand forecasts.
• Compile sales reports.
• Consolidate and communicate customer delivery scorecards to cross-functional teams.
• Manage QSI release order process and audit preparation.
• Consolidate customer purchase orders and pricing approvals in the database.
• Respond to incoming electronic customer inquiries (e.g., emails, forms) and customer calls, engaging a more experienced Inside Sales Coordinator if needed.
• Compile budgetary quotes for simple jobs by gathering technical data, customer presentations, lead time, and other information for the customer-facing sales force.
• Schedule customer visits and events, and participate in their execution and preparation.
• Receive and process orders, issue order acknowledgments, invoices, and shipping notices for simple jobs.
• Compile and communicate order status, inventory status, and other associated information to the customer-facing sales force where the procedure is well documented and repetitive.
• Assist in resolving customer issues (including shipment and after-sale).
• Compile, conduct analyses, and report inventory/stock levels where the procedure is well documented and analysis is repetitive.

RESPONSIBILITIES


Experience:


• Minimum 2-3 years of relevant experience.

Competencies:


• Action oriented: Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.
• Collaborates: Building partnerships and working collaboratively with others to meet shared objectives.
• Communicates effectively: Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus: Building strong customer relationships and delivering customer-centric solutions.
• Channel Awareness: Explains and contextualizes industry structure, dynamics, and path to market to advance organizational goals.
• Account Planning: Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.
• Adapts to target audience: Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g., sales professionals, customers, training vendors, etc.) can understand, retain, and use the information.
• Integrates Customer Perspective: Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.
• Sales Forecasting: Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.
• Sales Pipeline Management: Plans proactively for successful execution of account/territory-level sales strategies and plans based on the current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high-impact activities accordingly; as applicable, coaches sellers to achieve sales objectives.
• Sense Making: Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.
• Values differences: Recognizing the value that different perspectives and cultures bring to an organization.

QUALIFICATIONS


Qualifications:


• High school graduate; an engineering background will be an added advantage.

Job Sales


Organization Cummins Inc.


Role Category Hybrid


Job Type Office


ReqID 2407190


Relocation Package Yes