Job Description

ABOUT ORGANISATION:

Wizklub is a part of Infinity Learning by Sri Chaitanya. Our mission is to create a million problem

solvers by developing their Higher Order Thinking Skills by going beyond the school curriculum. The

programs are offered online by our trained and certified instructors. We have trained over 50,000

students across the world in the last 4 years. Wizklub offers research-based education programs

designed to develop future skills across Comprehension, Critical Thinking, and Mathematical aptitude

in kids from the age group of 6 14 years.

Our aim is to empower kids to learn and develop comprehensive skills to solve real-world problems

using practical approaches. We have trained over 40,000 students across the world in the last 4 years.

The company is now tying up with schools across India and the programs will be conducted in the

Wizklub lab set up inside the school.

We are looking for innovative thinkers who believe in themselves and are ready to bring the curve to

the company through their ideas and approaches. If you think, you have the skills, then the below

criteria:

Job Responsibilities:

As a Customer Success Specialist, you will be part of one of the most important functions of the

company responsible for overall customer engagement and retention.

The main job responsibilities include:

- Being responsible for a set of student accounts.

- Being responsible for monthly retention and revenue targets.

- Tracking student performance and attendance metrics.

- Managing and closing escalations.

- Scheduling calls with respective instructors to get feedback on students.

- Executing orientation and cycle calls for engaging with parents.

- Discussing report and program extension plan The role demands a good sense of empathy and

conviction. You will get to closely work with both the internal teams and paid customers.

What Are You Signing Up For:

Competitive salary with attractive incentives that are performance-based.

A strong appraisal and promotion policy.

Career Growth

Personal Development with engagement skills and much more.

Candidates Requirement:

Strong Communication skills.

Target Oriented.

A high degree of self-motivation.

Must have great negotiation skills.

Can handle diplomatic and puzzled customers.

Interpersonal skills.

Convincing skills.

Understanding customer needs and requirements.

We wish you all the luck!!

Interested candidates can also share their updated resumes with charmi.barot@wizklub.com

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