Job Description

Who We AreAt Kyndryl, we design, build, manage and modernize the mission-critical technology systems that the world depends on every day. So why work at Kyndryl? We are always moving forward xe2x80x93 always pushing ourselves to go further in our efforts to build a more equitable, inclusive world for our employees, our customers and our communities.The RoleAre you ready to embark on a technical adventure and become a hero to our external and internal users? As Technical Support at Kyndryl, you'll be part of an elite team that provides exceptional technical assistance, enabling our clients to achieve their desired business outcomes.You'll be a troubleshooter extraordinaire, diagnosing and repairing complex equipment, software, and systems with ease. Nothing will be too challenging for you to solve as you respond to escalated issues, report critical design flaws, reliability and maintenance problems, and bugs.You'll be the go-to person for our customers who require assistance with highly technical or sophisticated products, as well as for customer installations and training. With your passion for technology, you'll provide world-class support that exceeds customer expectations.As Technical Support, you'll perform varying degrees of problem determination and resolution of desktop hardware and software issues using your technical expertise and available resources to ensure that our customers' issues are resolved efficiently and effectively. You'll also have the opportunity to perform installs, moves, adds, and changes (IMAC) activities, as well as data backup and restore on certain accounts for clients, ensuring that all related administrative duties are completed within Service Level Agreement objectives.You will develop a deep understanding of the local and regional infrastructure, as well as key contacts in other competencies, which will enable you to ensure that the proper team is aware of xe2x80x93 and taking action on the problem.If you're a technical wizard, a customer service superstar, and have an unquenchable thirst for knowledge, we want you to join our team.Your Future at Kyndryl
Imagine being part of a dynamic team that values your growth and development. As Technical Support at Kyndryl, you'll receive an extensive and diverse set of technical trainings, including cloud technology, and free certifications to enhance your skills and expertise. You'll have the opportunity to pursue a career in advanced technical roles and beyond xe2x80x93 taking your future to the next level. With Kyndryl, the sky's the limit.Who You AreYouxe2x80x99re good at what you do and possess the required experience to prove it. However, equally as important xe2x80x93 you have a growth mindset; keen to drive your own personal and professional development. You are customer-focused xe2x80x93 someone who prioritizes customer success in their work. And finally, youxe2x80x99re open and borderless xe2x80x93 naturally inclusive in how you work with others.Required Technical and Professional ExperienceDeep expertise within specific technology domain areas (e.g., software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics)Enterprise IT application experience of 10+ years.Hands-on experience in at least one of the following: software development, DevOps engineering, systems administration, or systems architecture in public cloud AWS domainIn-depth knowledge of Windows and Linux Operating SystemsMust have experience driving for engineering solutions and working across teamsExtensive experience and judgment to plan and accomplish goalsAbility to apply general rules to specific problems to produce conclusions and responses.Ability to communicate effectively, both verbal and written and Strong process improvement experience.Infrastructure Maintenance Exp: Manage and maintain IT hardware, servers, storage, and network systems to ensure reliable operations.Application Support: Provide technical support for critical applications like ERP, MES, and SCADA systems, including updates and troubleshooting.Regulatory Compliance: Ensure IT systems comply with pharmaceutical industry standards such as FDA 21 CFR Part 11, GxP, and EU Annex 11.Data Management: Oversee the integrity, security, and real-time accessibility of production and quality data.Automation Support: Facilitate process automation and predictive maintenance using IoT and AI/ML tools.Cybersecurity: Implement and monitor cybersecurity measures to safeguard sensitive data and mitigate risks.Validation and Audit Readiness: Support system validation processes and prepare documentation for regulatory audits.User Support and Training: Provide helpdesk services and train plant personnel on IT systems and applications.Collaboration: Work with cross-functional teams to align IT solutions with production, quality assurance, and operational objectives.Disaster Recovery: Design and implement backup and recovery strategies to ensure business continuity.Preferred Technical and Professional ExperienceIn depth knowledge of Amazon cloud hosting architecture with experience with AWS and Azure is a bonus.Exceptional judgment and decision-making abilities.Familiar with a variety of IT concepts, practices, and procedures.Knowledge of design techniques, tools, and principals involved in production of precision technical plans, blueprints, drawings, and models.Logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.Strong analytical and problem-solving skills with high attention to detail.Bachelor's degree is required.Being YouDiversity is a whole lot more than what we look like or where we come from, itxe2x80x99s how we think and who we are. We welcome people of all cultures, backgrounds, and experiences. But wexe2x80x99re not doing it single-handily: Our Kyndryl Inclusion Networks are only one of many ways we create a workplace where all Kyndryls can find and provide support and advice. This dedication to welcoming everyone into our company means that Kyndryl gives you xe2x80x93 and everyone next to you xe2x80x93 the ability to bring your whole self to work, individually and collectively, and support the activation of our equitable culture. Thatxe2x80x99s the Kyndryl Way.What You Can ExpectWith state-of-the-art resources and Fortune 100 clients, every day is an opportunity to innovate, build new capabilities, new relationships, new processes, and new value. Kyndryl cares about your well-being and prides itself on offering benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter xe2x80x93 wherever you are in your life journey. Our employee learning programs give you access to the best learning in the industry to receive certifications, including Microsoft, Google, Amazon, Skillsoft, and many more. Through our company-wide volunteering and giving platform, you can donate, start fundraisers, volunteer, and search over 2 million non-profit organizations. At Kyndryl, we invest heavily in you, we want you to succeed so that together, we will all succeed.Get Referred!If you know someone that works at Kyndryl, when asked xe2x80x98How Did You Hear About Usxe2x80x99 during the application process, select xe2x80x98Employee Referralxe2x80x99 and enter your contact's Kyndryl email address.

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