Job Description

The Infrastructure Group Manager is a senior management-level position responsible for managing and guiding a team that ensures efficient and effective Citi infrastructure in coordination with the Technology Team. The overall objective of this role is to use infrastructure technology knowledge and identified policies to process data, resolve issues and execute administrative tasks.Responsibilities:

• Develop strategies to meet business strategy goals and demonstrate in-depth understanding of how Technology Infrastructure integrates within the overall technology function to achieve objectives
• Lead and motivate a team, conducting managerial responsibilities such as performance evaluation and management, employee selection, compensation, budget management and resource planning
• Resolve issues that have impact beyond own area and apply in-depth understanding of concepts and procedures within own area and basic knowledge of other areas
• Provide services by using insights from stakeholder/partner relationships, actively seeking information to understand issues, expectations and needs
• Ensure essential procedures are followed and contributes to defining standards and recommend reengineering efforts for continuous improvement
• Provide evaluative judgment based on analysis of information in complicated, unique and dynamic situations, drawing on diverse range of internal and external sources
• Persuade and influence others through communication and diplomacy skills and negotiate with external parties as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications:

• 10+ years of experience in a technology infrastructure role with experience in people and project management and selected infrastructure technologies
• Experience in financial services or large complex and/or global environment preferred
• Consistently demonstrate clear and concise written and verbal communication with ability to communicate technical concepts to a non-technical audience
• Proven ability to develop projects required for design of metrics, analytical tools, benchmarking activities and identification of best practices
• Proven analytical, diagnostic and prioritizing skills with focus on execution and attention to detail
• Demonstrated ability to both work independently and partner with virtual teams in a high-pressure matrix environment
• Demonstrated ability to take ownership of various parts of a project/initiative with tight deadlines or unexpected changes in expectation/ requirements

Education:

• Bachelor's degree/University degree or equivalent experience
• Master's degree preferred

Are you a Risk, Compliance, and/or Governance expert passionate about delivering a best-in-class governance, risk, and controls support to technology organizations?Are you willing to partner with multiple teams across diverse functions to develop, lead, and drive an Enterprise governance strategy across IT Service Management, Infrastructure Command Centers, Infrastructure Production Support, and Batch Management Services?Are you passionate about technology and have the skills necessary to support one of the largest IT functions in the world?CAREER OPPORTUNITY:The CTI Production Operations group provides the single point from which Citi continually monitors infrastructure and application services, leads infrastructure production support, and drives major incident response and IT change management across the Enterprise. The Governance function drives the adherence and execution to Citis policies and standards including process governance, risk identification and mitigation, and monitoring and measurement of controls. The Production Operations APAC Governance Lead position is a seasoned professional who will be responsible for helping to identify and mitigate risk for processes and strengthen governance capabilities while promoting compliance to our clients within the ASPAC region. This individual will work Risk Managers, Internal Audit, Internal Compliance as well as external entities such as regulators (i.e., MAS, HKMA) and auditors to manage audit deliverables, regulatory related items, and issue/ corrective action plan (CAP) management. Excellent communication skills required in order to negotiate internally, often at a senior level.FUNCTIONAL ROLE & RESPONSIBILITIES:In this role you will be responsible for defining and driving Citis Enterprise reporting strategy for on-platform reporting and dashboard strategy in partnership with our key customers and stakeholders.You will work closely with global and regional colleagues to ensure a consistent and effective ITSM on-platform reporting strategy is executed globally.Key responsibilities include:

• Manage and review operational activities, risks, control and monitoring tools implementation, and execution in adherence to company standards/policies and regulatory obligations.
• Partner and assist the operational organization in their day-to-day operations to ensure each organization has the right processes, procedures, oversight, and controls in place
• Ensure Process compliance to Citis policies, recognizing the importance of required controls to minimize introducing risks into Citis Production environment.
• Ensure that risks, issues, and dependencies are appropriately identified, categorized, documented, and resolved.
• Appropriately assess risk through-out the organization by conducting due diligence activities to meet business requirements and regulatory commitments
• Oversee implementation and execution of process governance, review, revise existing policies and/or create new policies and standards that cuts across enterprise-wide adherence.
• Advise on sector non-adherence and work on corrective action plans to enable compliance.
• Oversee and manage Internal Audit, Independent Compliance Risk and Regulatory reviews to ensure deliverables are reviewed and provided timely, audit inquiries are addressed, issues raised, tracked where needed and response provided accurately to evidence compliance to obligations.
• Develop Governance Service Improvement Plans and work with Senior Management, Global Process Owners and business sector representatives that enables compliance to identified control gaps and self-identified issues.
• Lead internal and externa risk, audit, and compliance reviews to evaluate current processes, test new solutions and technologies related to Service Management, provide next step recommendations to Senior Management
• Raise and Manage Issues (Self-Identified or Audit driven) to ensure timely resolution and effectively mitigate and monitor risk impact and avoid repeat issues.
• Analyze test data and evidence artifacts derived from Managers Control Assessments (MCA) to challenge effectiveness and propose new key risk indicators that enhance the control design.

GENERAL CHARACTERISTICS FOR SUCCESS:The successful candidate will need to be a hands-on self-starter, capable of working with others around the world. This includes:

• Pro-active, can-do approach
• Customer focus
• Accuracy and attention to detail
• Personal commitment/Flexibility
• Excellent interpersonal and communication skills
• Demonstrable ability to multi-task and prioritize effectively
• Dynamic, enthusiastic, confident, reliable team member
• Strong performance record with history of increased responsibility

EXPERIENCE & EDUCATIONAL PREFERENCES

• Bachelor's/University degree, Master's degree preferred
• Experience in risk, governance, controls or other control-related function in the financial services firm, regulatory organization, or legal/consulting firm, or a combination thereof; experience in area of focus
• Ability to engage, foster-collaboration amongst cross-functional teams globally
• Strong knowledge of a wide variety of enterprise technologies
• Strong matrix management skills, ability to manage upward in the organization
• Proven ability to interact peers and senior management in a constructive and business-focused way
• Ability to build positive relationships and communicate effectively across multiple stakeholders, senior leadership team, and department heads, etc.
• Poise and ability to act calmly and competently in high-pressure, high-stress situations
• Previous experience of continual process and service improvement/analytical thinking
• Professional working proficiency in English (spoken and written)
• Experience working with Financial Sector Regulators (DESIRABLE, NOT REQUIRED)

Exceptional candidates who do not meet the above criteria may be considered for the role provided they have the necessary skills and experience.Job Family Group: TechnologyJob Family: InfrastructureTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the " " poster. View the .View the .View the

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