Job Description

About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.About EvernorthEvernorth Health Services, a division of The Cigna Group (NYSE: CI), creates pharmacy, care, and benefits solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention, and treatment of illness and disease more accessible to millions of people.Position Overview:Provides expert content and professional leadership on complex Infrastructure assignments/projects. Serves as a technical consultant responsible for design, engineering, and development of information technology solutions. Supports the design, analysis, development,and implementation of engineering infrastructure solutions of projects and/or work requests for complex business solutions. Troubleshoots and proceeds on resolving infrastructure compatibility issues based on system architecture, project requirements, customer expectations, etc. May be involved in the creation of design specifications and the development and application of utility programs and may resolve infrastructure compatibility problems as they arise.Responsibilities:Responsibilities may include risks assessments, partnering on capacity planning, and the diagnosis and correction of application/network problems. May serve as the primary contact for vendors. Technologies span mainframe, midrange, servers, network data, voice, messaging, web, and databases. Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Uses deep professional knowledge and acumen to advise functional leaders. Focuses on providing thought leadership within Infrastructure Engineering but works on broader projects, which require understanding of wider business. Recognized internally as a subject matter expert.Support monitoring products and solutions, to including implementation, migrations, documentation, and decommissioning.

• Conduct periodic reviews and rationalize installed products.
• Optimize and automate solutions to increase performance, availability and reduce cost.
• Integrate infrastructure components into existing monitoring products.
• Provide escalation support to engineering, operations and other staff.

• 11-13 Years of experience is required.
• 10-15 years of experience with Service Assurance, Enterprise Monitoring and Observability
• technologies, including, but not limited to: Netcool, SevOne, Dynatrace, Assure1, Moogsoft,
• Solarwinds
• 5-10 years of experience installing and administering Tivoli products, including TEPS,
• TEMS, TSAMP and RTEMS
• 10+ years of system administration experience in Linux, AIX, and/or Windows
• 5+ years of experience with VMware or other hypervisor / virtualization technologies
• Demonstrated experience in developing automation solutions using Ansible, Python, and/or
• Powershell
• Strong written and verbal communication skills with the ability to interact with all levels of the
• organization.
• Strong presentation skills.
• Experience working on agile teams utilizing SCRUM/Kanban
• Advanced problem-solving skills and the ability to work collaboratively with other
• departments to resolve complex issues with innovative solutions.
• Demonstrated ability to define and develop customized solutions that meet business
• requirements.
• Demonstrated ability to prioritize workload and meet project deadlines.
• Ability to adapt in a dynamic work environment and make independent decisions.
• Willingness to work a flexible schedule to accommodate project deadlines and\or after-hours
• support.

• Coaching of team members

Evernorth Health Services