Job Description

Join us as an Infrastructure Analyst

• Hone your analytical skills as you provide support to ensure the operational health of the platform, covering all aspects of service, risk, cost and people
• Youll be supporting the platforms operational stability and technology performance, including maintaining any systems utilities and tools provided by the platform
• This is an opportunity to learn a variety of new skills in a constantly evolving environment, working closely with feature teams to continuously enhance your development
• We're offering this role at associate level

What you\'ll doAs an Infrastructure Analyst, youll be providing input to and supporting the teams activities to make sure that the platform integrity is maintained in line with technical roadmaps, while supporting change demands from domains or centres of excellence. Youll be supporting the delivery of a robust production management service for relevant infrastructure platforms.In addition, youll be contributing to the delivery of customer outcomes, innovation and early learning by contributing to test products and services to identify early on if they are viable and deliver the desired outcomes.Your role will involve:

• Contributing to the platform risk culture, making sure that risks are discussed and understood at every step, and effectively collaborating to mitigate risk
• Contributing to the planning and execution of work within the platform and the timely servicing of feature development requests from cross platform initiatives, and supporting the delivery of regulatory reporting
• Participating and seeking out opportunities to simplify the platform infrastructure, architecture, services and customer solutions, guarding against introducing new complexity
• Building relationships with platform, domain and relevant cross-domain stakeholders
• Making sure that controls are applied and constantly reviewed, primarily against SOX, to ensure full compliance to all our policies and regulatory obligations

The skills you\'ll needTo succeed in this role, youll need to be a very capable communicator with the ability to communicate complex technical concepts clearly to colleagues, including management level. Youll need a solid background working in an Agile or DevOps environment with continuous delivery and continuous integration.Well also look to you to demonstrate:

• Experience with Citrix technologies such as XenApp 6.5, Citrix Virtual Apps and Desktop, Citrix Provisioning service, Citrix App Layering and ServiceNow
• Experience in production support in banking domain
• Experience with puppet is desirable
• Technical knowledge, including platform, technology, products and domains
• Knowledge of relevant industry standard toolsets and processes to drive up customer service within an IT environment

Hours 45Job Posting Closing Date: 21/06/2024

NatWest Group