Job Description

The Global Identity and access Management operations is a global organization within CISO with 900+ employees located across the globe. GIAM Ops manages entitlement and provisioning of access for internal Citi employees / contractors and increasingly for external Citi clients who are using Citi applications. GIAM Ops works in partnership with Global Information Security to build appropriate security architecture in new apps and supports large business-driven technology projects related to information security issues.Job Purpose: Within GIAM Ops, this position will work in a team environment and fill the role of GIAM Sr AnalystJob Background/context:Responsible for fulfilling Identity access management related requests in all banking applications and other systems, which have security module. Provide core customer service support regarding the targeted applications and systems. This position requires the individual to operate within a team environment and be a subject matter expert and work closely with other groups within the business and throughout Citi.Key Responsibilities:

• Provision user/Functional ID entitlements, compliance review requests and/or incident/change management handling for Citis global customer base within established support thresholds
• Analyzing and finding the key areas for process improvement and also creating an action plan for the implementation of the same.
• Assist higher management in maintaining operational service levels in line with the global GIAM OPS standards.
• Escalations management- Ensure the escalations raised by clients are handled appropriately in a timely manner
• Conduct basic housekeeping tasks, such as inactivity maintenance. Perform manual entitlement review maintenance
• Ensure adherence to pre-assigned SLO requirements for designated requests at a personal and drive at team level.
• Implements already established security procedures within the framework of specific system assignments, focusing on the full scope of GIAM OPS Service Catalog requirements for simple thru complex, multi-tiered applications
• Understands Service Delivery Process Controls and under supervision, participate in annual review of Process Control documents associated with specific systems assigned
• Demonstrates basic understanding of Lean processes
• Understands the high-level principle behind Information Security concepts and policies; and applies / implements into day-to-day work
• Identifies potential compliance issues and raise to management attention
• Must be able to exchange information in a concise and logical way as well as be sensitive to audience diversity.
• Proven use of discretion and judgment given the subject sensitivity of the work data
• Ability to manage multiple efforts and adjust priorities with evolving work efforts.
• Adhere to the defined Risk and Control guidelines and perform the activity within the distinct guidelines.

Development Value:

• Training, both on the job training and presented training courses.
• Increased Product knowledge.
• Exposure to clients and other departments within Citi.
• This is a great opportunity for a candidate looking to work in a controls environment.
• The role will provide a high level of exposure to internal clients and enable the candidate to develop their client service skills. This is a necessary requirement for anyone hoping to progress into a more senior role within GIAM OPS..
• The position will also help the candidate to enhance their knowledge of the clients supported within GIAM OPS and their overall knowledge of the industry.
• Hone the skills to work in a demanding, time sensitive and complex process

Day In Life Of (DILO) - GIAM OPSGlobal ID Administration (GIAM OPS) operation is committed to providing best in class identity and access management services to the global Citi community, with distinguished operational excellence. We are dedicated to providing quality service and deliverables; and achieving stronger controls by following and adhering to information security laws, regulations, policies, and standards. We strive to standardize and optimize business processes with regard to risk reduction and expense management. Below are the services provided by GIAM OPS

• Application Access ID Creations, Modifications, Revocations and Terminations
• Password Resets
• Token Administration and Distribution
• Entitlement Review Support
• Functional ID Provisioning

Person SpecificationPerson SpecificationKnowledge/Experience:

• Should possess 5-6 years of work experience as an SME in an operational/processing environment. However, experience in Identity & Access management, Information Security, Risk and Control domain would be an added advantage
• Experience in handling team escalations
• Experience in handling Internal/External clients. Ability to deal demanding client expectations.
• Must be able to use experience to identify possible issues before they arise and also to be pro-active in resolving such issues.
• Must have the ability to multi-task by taking on extra ad-hoc tasks without letting the day-to-day tasks suffer.
• Ability to work independently within a team environment.
• Hands on experience in using Microsoft Office Tools
• Minimum Bachelor's degree

Skills & Competencies:

• Demonstrated high level of written and oral English communication/Interpersonal/negotiation skills to operate with Global Teams.
• should be confident, Self-driven, organized, analytical/Problem solving Mindset, able to identify obstacles and find ways to overcome them
• An open and participatory style that encourages creativity, cooperation and sharing of information across different teams.
• Flexibility and adaptability to a fast-paced working environment
• Should be flexible with work shifts and be ready to work in different shifts with short notice
• Ability to review & authorize process improvement ideas from the team and facilitate implementation.
• Possess Good Presentation Skills
• Periodic review of Process and Control documents and its maintenance

Job Family Group: TechnologyJob Family: InfrastructureTime Type: Full timeCiti is an equal opportunity and affirmative action employer.Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Citigroup Inc. and its subsidiaries ("Citi) invite all qualified interested applicants to apply for career opportunities. If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View the " " poster. View the .View the .View the

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