Job Description

Overview

• This role is responsible for assisting with implementing monitoring configuring troubleshooting and maintaining the IT Infrastructure.

• Respond to requests related to systems
• Troubleshoot and resolve issues in a timely manner with oversight from team members; apply basic best practice knowledge in problem resolution
• Identify where the creation of proposals for purchasing of new technology is needed
• Create and execute on projects involving installations upgrades and modernization of servers and systems
• Assist with audits of servers and environment to ensure compliance with established standards policies and configuration guidelines
• Provide support for Infrastructure systems such as server maintenance storage networking database administration network security messaging directory services server virtualization monitoring etc.
• Compose internal documentation with oversight from team members that reflects processes and system configuration
• Consistently provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and market trends
• Participate in the maintenance testing and execution of the disaster recovery plan

• High School Diploma
• Experience in systems administration
• Experience with Microsoft Windows network environments including Microsoft Active Directory
• Experience with virtualization technology
• Knowledge of Dell IBM Cisco and/or HP server hardware
• Speak or write with ease clarity and impact using a communication style appropriate to the subject and the audience
• Demonstrated ability to write concise logical grammatically correct documentation
• Strong analytical and problem solving skills
• Strong customer service orientation
• Attentive to detail as demonstrated by regularly verifying all work thoroughly to ensure accuracy
• Self-motivated with the ability to manage projects to completion
• Strong collaborative skills applied successfully within team as well as with other areas
• Ability to work outside of normal business hours (evenings weekends etc.)
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• up to 10% travel time required

• Respond to requests related to systems
• Troubleshoot and resolve issues in a timely manner with oversight from team members; apply basic best practice knowledge in problem resolution
• Identify where the creation of proposals for purchasing of new technology is needed
• Create and execute on projects involving installations, upgrades and modernization of servers and systems
• Assist with audits of servers and environment to ensure compliance with established standards, policies and configuration guidelines
• Provide support for Infrastructure systems such as server maintenance, storage, networking, database administration, network security, messaging, directory services, server virtualization, monitoring, etc.
• Compose internal documentation with oversight from team members that reflects processes and system configuration
• Consistently provide input on how to improve internal efficiencies; grow knowledge and be aware of best practices and market trends
• Participate in the maintenance, testing, and execution of the disaster recovery plan

• High School Diploma
• Experience in systems administration
• Experience with Microsoft Windows network environments, including Microsoft Active Directory
• Experience with virtualization technology
• Knowledge of Dell, IBM, Cisco and/or HP server hardware
• Speak or write with ease, clarity and impact, using a communication style appropriate to the subject and the audience
• Demonstrated ability to write concise, logical, grammatically correct documentation
• Strong analytical and problem solving skills
• Strong customer service orientation
• Attentive to detail, as demonstrated by regularly verifying all work thoroughly to ensure accuracy
• Self-motivated with the ability to manage projects to completion
• Strong collaborative skills, applied successfully within team as well as with other areas
• Ability to work outside of normal business hours (evenings, weekends, etc.)
• Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job
• up to 10% travel time required

Hyland Software