Job Description

Sr. Associate / Associate - Customer SuccessWho are we looking for?Associate Customer Success drives value for clients by optimizing/managing business processes, synthesizing data at regular intervals, maintaining high-quality standards, applying automation leveraging cutting edge technology, performing analyses, updating business rules, presenting results to the clients, answering queries on deliverables.and generating focused insights.Experience:Min. 1-3 Years of work experience as Associate Customer SuccessRequirements:- Candidates having exposure to the Cybersecurity industry will be preferred.- Past experience in working with Advanced Excel and in making powerful presentations will be a plus.- We welcome candidates with a range of degrees and backgrounds, though sustained success with a significant volume of analytic and quantitative coursework is required.- Any bachelor\'s or master\'s degree in engineering, Operations Management/Research, MIS, Management Science, Applied Mathematics, Statistics or Econometrics will be entertained.Roles :- Understand client business issues, operating business rules, data and standard operating procedures- Incorporate process changes in response to evolving business needs- Operate business processes for clients on a periodic basis, to include: configuring business rules, synthesizing data and performing quality checks- Apply quality assurance best practices.- Develop a strong understanding of processes, data, tools & technology to effectively articulate and discuss project updates/next steps with clients.- Understand, analyze and provide descriptive answers to client queries resulting from deliverables or business questions.- Assist in Marketing Operations for Content Development, Email Campaigns and Analyze traffic using Google Analytics.- Assist in making Quantitative and Qualitative Research Reports, both for internal and external purposes.What You expect from us:- Competitive salary- Technical coaching to ensure continuous professional growth- Awards & recognition for your hard work (ref:updazz.com)

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