Job Description

IT Support Specialist Noida Sector - 16, Work from office, Experience (1-3 Years) SUMMARY OF ESSENTIAL JOB FUNCTIONS The essential elements listed below are representative of the functions that must be performed to satisfactorily fulfill the purpose of this job. Additional functions and duties may be assumed or assigned from time to time. Handle daily technical support activities (Desktop Support, User Support, Permissions Support, etc.) Proficient in troubleshooting of Windows 10 and 11 Proficient in troubleshooting of Office applications (Word, Excel, Outlook, Power Point, etc.) Proficient with Printers and Drivers Installations Coordinate Support and Deployments Senior IT Staff Install and configure computer hardware, OS Images, and custom software Troubleshoot various application issues as well as act as additional support for Senior IT Staff Support HR requirements for onboarding/offboarding Support workstation and peripheral deployment of equipment, including phones, speakers, etc. Strong and Detailed Documentation of Systems or Procedures (Ticket History and Solution, HW Assignments, Logs of Changes, etc.) Updating of IT Asset Inventory Support Authentix Users with face-to-face, phone, email, or text to help set up systems or resolve Coordinate with Senior Support Staff to get user tickets resolved quickly Troubleshoot and collaborate with Senior IT Staff for system, network, hardware, software issues Ensure that a high level of support is provided to all internal and external customers Prioritize and manage several open cases at one time Manage high volume of email correspondence and follow ups Weekly / Monthly reporting on Customer Ticketing, IT Assets, etc. Support Senior IT Staff with annual IT Projects Open and manage tickets with Vendors for outsourced HW support Support cross department needs and specialized software support with software vendors 1+ year of experience in support and/or Help Desk

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