Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



Information Technology Support Specialist

JLL/Technologies Centre of Expertise (JLLT CoE) (Bangalore)



What this job involves:

About the role

#JLLTechAmbitions

JLL is looking for an IT Support Specialist to provide support for the CRE Technology in our corporate offices, including ads, moves and changes across audio visual, meeting room systems, internet of things plus more. The Support Specialist will be responsible for providing remote support, engaging with the end user, local resources and vendors where required. Your effort will simplify our colleagues' in-office technology interaction and promote a consistent support experience across our APAC office portfolio.



Responsibilities

Provide high level remote support

Take ownership of an incident across the entire life cycle of the outage

Establish preventative support measures to improve end user experience

Implement ads, moves and changes with the office technology

Assist in developing global standardisation of office technology support to ensure continuity of service between countries

Engage with local support teams across Asia Pacific to minimize downtime during service outages

Work with JLL service providers and vendors to ensure end to end delivery of services to key staff

Provide and maintain access to application portals



Incident Response and Technical Support

Respond to CRE Technology incidents and service requests relating to the following:

Audio Visual, Digital Signage, and Screen Sharing

Room booking systems

Workplace mobile applications

Printers and MFDs

Internet of Things, sensors plus more

User Training and Awareness

Co-ordinate 3rd Party vendor on site activities as required



Purpose of the Role

Serve as a SME of the Office Technology to help triage and resolve support related issues with international user base

Work under the direction of the APAC head of CRE Technology on various ad-hoc exercises and operational requirements

Support APAC region



Sounds like you? To apply you need to be:

Experience & Education

4-8 years IT experience required

Bachelor's degree in computer science or related studies

Experience in high end support within a corporate environment

Preferred experience with enterprise operations workflow systems, eg. ServiceNow

Expert in MS office suite of products including Excel, PowerPoint, Word, & Projects



Technical Skills & Competencies

Be very customer focused, proactive and show great initiative

Applicants must be able to build strong working relationships with a diverse user base, be effective team players and make positive contributions to team outcomes

Applicants are required to have, or be able to quickly obtain, an in-depth understanding of JLLT technology support processes

They should have excellent attention to detail, possess strong analytical and communication skills, and be able to use a wide range of technologies to achieve the work area outcomes

Where new processes or procedures are developed, the successful applicant would be expected to document these and contribute to the CRE Technology knowledge base

Good understanding of workplace infrastructure, corporate network technology, audio visual, and unified communications

Self-starter and motivator and ability to work both in team and solo

It is essential that successful applicants can communicate clearly, work efficiently and providing a high-level of output in moments of high intensity



What we can do for you:

You'll join an entrepreneurial, inclusive culture. One where we succeed together - across the desk and around the globe. Where like-minded people work naturally together to achieve great things.

Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, well-being, benefits and pay.

Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you



Apply today!



If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.