Job Description

About Four Seasons:Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.About the location: In the heart of Worli - the business hub of India\xe2\x80\x99s largest city and close to the entertainment and commercial district of Lower Parel, Four Seasons Hotel Mumbai is a chic urban oasis with an intimate, boutique atmosphere. The brand\'s first hotel in India, Four Seasons Hotel Mumbai echoes \'Powerhouse Luxury\' in the city that never sleeps. Known for unparalleled food & beverage options such as those at AER Mumbai, an award-winning rooftop bar, as well as San:Qi, a city-favourite pan-Asian restaurant with wine bar, private dining rooms, four open-style kitchens overseen by master craftsmen and an extensive menu offering Indian, Chinese, Thai and Japanese delicacies.\xc2\xb7 To provide Administration services, to include:- communication point for technology issues.\xc2\xb7 To provide Server infrastructure management, to include:- to assist in the planning & design of the server infrastructure,- to assist in capacity planning,- to assist in performance monitoring,- to assist in operating system upgrades and/or patches,- to assist in trouble-shooting & restoration of services,- to assist in system backup & recovery procedures,- to assist in regular backup and integrity checks,- to assist in virus protection management.\xc2\xb7 To provide network infrastructure management, to include:- to assist in planning & design of the network infrastructure,- to assist in capacity planning (future growth),- to assist in implementation of the devices,- to assist in trouble-shooting and restoration of service,- to assist in management of 3rd party vendors.\xc2\xb7 To provide deskside support services, to include:- service outage diagnosis,- desktop restoration / repair,- coordination of repair through 3rd party vendors,- troubleshooting & restoration of service,- virus protection management.\xc2\xb7 To provide Systems Administration, to include:- to create and maintain user/group accounts,- user configuration,- trouble-shooting access problems,- completion of on-site documentation.\xc2\xb7 To provide high levels of service and support as per contracted Service Level Agreement (SLA).\xc2\xb7 To participate in property level, corporate initiated, technology implementations.\xc2\xb7 To maintain & promote Four Seasons core technology standards.\xc2\xb7 To maintain technology \xe2\x80\x98best practices\xe2\x80\x99 in respect to property systems.\xc2\xb7 Assist in the co-ordination of new acquisitions, openings and major projects as required.\xc2\xb7 To assist in developing and maintaining a core set of proactive maintenance processes which are performed on property systems\xc2\xb7 Provide 7 x 24 support for mission critical systems.\xc2\xb7 Other duties and tasks as assigned.

Four Seasons Hotels