Job Description

Are you a problem solver, explorer, and knowledge seeker \xe2\x80\x93 always asking, \xe2\x80\x9cWhat if?\xe2\x80\x9dIf so, you may be the new team member we\xe2\x80\x99re looking for. Because at SAS, your curiosity matters \xe2\x80\x93 whether you\xe2\x80\x99re developing algorithms, creating customer experiences, or answering critical questions. Curiosity is our code, and the opportunities here are endless.What we doWe\xe2\x80\x99re the leader in analytics. Through our software and services, we inspire customers around the world to transform data into intelligence. Our curiosity fuels innovation, pushing boundaries, challenging the status quo, and changing the way we live.SAS Infrastructure as a Service (IaaS) Team is a service organization responsible for providing IT support for our full spectrum of SAS Solutions to Infrastructure & Platform Services. Additionally, the Infrastructure as a Service (IaaS) team works with other SAS IT teams to improve our service catalog offerings to our customers including helping to implement next generation technologies. As an Engineer in the SAS Infrastructure as a Service (IaaS) team, you will use your communication and technical skills to support internal and external customers in our hosted & internal environment. You will help design, implement, and support a large heterogeneous computing environment. You will be responsible for helping to maintain Service Level Agreements and Operational Level Agreements, and improve the performance, reliability, and standardization of our hosted & internal solutions.This specific request is for a Microsoft Windows Information Systems EngineerResponsibilities would include:

• To provide overall Windows based delivery support for the hosting environment, including direct support for hosting customer escalations.
• Complete Windows Server Administration Delivery Requests
• To improve our time to delivery for service catalog/service offerings.
• Server Admin tasks \xe2\x80\x93 setting configuration tweaks, attaching storage, OS level configurations, etc
• Server builds
• Loading and configuring software
• Complete Tech Debt refreshes
• Complete Security updates
• Complete IP Allow-listing tasks
• Complete migrations of servers (physical and virtual) and applications to both the new Cary Windows Server and Microsoft Azure
• Instance and environment decommissions
• RDP Gateway installations and configurations
• URL Externalizations
• To work with the Compliance team for audit evidence, CIS benchmarks, and other compliance requirements for our regulated hosting environments
• To work with Azure APIs for automation/integration of standard, supported services
• Work with Active directory and group policies.

Technology/Vendor experience if possible:

• Microsoft Windows Server experience
• Microsoft Azure deployment of Windows based systems and RDP gateways
• Tanium
• AWS background
• VMWare

Essential

• Bachelor\'s degree in Computer Information Systems, Computer Science, or related quantitative field
• Minimum 5+ years of experience as an Information Systems Engineer in a heterogeneous, dynamic, customer-focused environment
• Excellent troubleshooting skills on MS Windows Server Redhat Linux, VMware
• Knowledge of operating systems, utilities, services, and editors for Windows Server & Redhat Linux
• Experience with infrastructure architecture including Servers, Network, Security, Storage and Backup Services to allow for efficient implementation and non-disruptive expansion and upgrades
• Experience in scripting languages (PowerShell, Python, Bash etc) & automation tools.
• Good working knowledge of cloud infrastructure (AWS, Azure etc.)
• Participation in a 24x7 on-call rotation schedule.

Preferences

• Collaborative team experience with superior problem-solving skills
• Ability to triage requests with multiple admin resource groups
• Understanding best practices around information security and data privacy in relation to system access and availability
• Experience with DevOps tools will be an added advantage

Why SASWe love living the #SASlife and believe that happy, healthy people have a passion for life, and bring that energy to work. No matter what your specialty or where you are in the world, your unique contributions will make a difference.Our multi-dimensional culture blends our different backgrounds, experiences, and perspectives. Here, it isn\xe2\x80\x99t about fitting into our culture, it\xe2\x80\x99s about adding to it - and we can\xe2\x80\x99t wait to see what you\xe2\x80\x99ll bring

SAS Institute