Job Description

Roche fosters diversity, equity and inclusion, representing the communities we serve. When dealing with healthcare on a global scale, diversity is an essential ingredient to success. We believe that inclusion is key to understanding peoplexe2x80x99s varied healthcare needs. Together, we embrace individuality and share a passion for exceptional care. Join Roche, where every voice matters.The PositionPosition - Information Solution SpecialistYour OpportunityThese are 3 positions based in Delhi, Kolkata & CochinThis role is a part of Roche Digital Diagnostics team which owns and manages the complete software & digital product portfolio offered by Roche Diagnostics India. The team deploys end to end software solutions for customers quickly and smoothly and is focused on ensuring a world-class customer experience and minimizing time-to-value.The Informatics Solution Specialist utilizes strong technical skills, project management skills and relationship-building capabilities to drive implementation and adoption of digital solutions at RDIN customer locations. When required, the consultant troubleshoots existing customer queries and solves technical issues to maintain a seamless utilization of Roche digital solutions and an excellent customer experience.Reports to the Lead - Digital Diagnostics Solutions.RESPONSIBILITIESCustomer- Facing Implementation & Project ManagementDevelop, coordinate, and execute digital solutions implementation and integration plans with Roche Diagnostics customers, primarily Diagnostics Laboratories and HospitalsUnderstand the Landscape of a clinical laboratory cooperation and work clinical lab leadership on digital solutions that drive operational excellence.Help the Sales team with Product and Solution Demonstration and Solution design and presentation.Configure and execute implementations of Roche Diagnostics Digital Solutions to ensure fastest-possible time to value with appropriate customer communications and documentationIn collaboration with global and APAC customer support teams, troubleshoot integration implementation issues faced by the customerCustomer Onboarding & TrainingEnable customers to use and administer Roche Diagnostics digital applications and drive adoption of digital solutionsConduct customer trainings to build confidence in digital solutionsEnsure that customers will serve as positive references of Roche Diagnostics Digital Solutions after implementation and integration go-live to prospects requiring a similar integrationManage relation and high Net promoter score (NPS)Product DemonstrationDemonstrate the digital solutions capabilities to potential customersWho You AreQUALIFICATIONSBE/MCA or equivalent degree with 6-8 years of experience in enterprise software implementation, configuration, user training and project coordinationExcellent written and verbal communication skillsStrong knowledge of ASTM/HL7 protocols, networking and DNS administrationHighly Desired: LIS/HIS, Middleware IT & IS experienceTravel : 30-50% depending on projectsWho we areAt Roche, more than 100,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, wexe2x80x99ve become one of the worldxe2x80x99s leading research-focused healthcare groups. Our success is built on innovation, curiosity and diversity.For more than 60 years, Roche has been committed to making a difference to the lives of people in India. Roche Diagnostics India is the market leader in In-Vitro-Diagnostics, providing diagnostic testing for early detection, evaluation and monitoring of disease. On the product side, the organisation provides a wide range of diagnostic products for customers around distinct disease areas namely diabetes, virology, blood screening, women's health, microbiology, oncology and genomics.Roche is an Equal Opportunity Employer.

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