Job Description

Location(s)Bengaluru, KarnatakaCompanyKoch Global ServicesCareer FieldInformation Systems & TechnologyJob Number152180Your JobThis role will be part of a team that provides support to ERP Business users to resolve reported issues as well as work on enhancement of existing business processes. A candidate should have hands on implementation / support experience in ERP LN Manufacturing & Planning Packages.Our TeamThis role will be part of a team that provides support to ERP Business users to resolve reported issues as well as work on enhancement of existing business processes. A candidate should have hands on implementation / support experience in ERP LN Manufacturing & Planning Packages.What You Will Do

• Provide functional support to ERP users and work with technical resources for break fixes.
• Establish rapport and trust with business users to identify process or technical issues with focus on Manufacturing, Planning, and logistic modules of ERP LN
• Act as a liaison between Application Users and Developer for enhancements. Provide functional requirements to development team and perform testing of requested enhancements.
• Serve as Subject Matter Expert for Planning, Production and Engineering Aspects of the ERP LN, but have a complete understanding of all other value chains like logistics & Service with the ability to provide support and training.
• Work with Developer to Submit & Monitor tickets to appropriate software providers as appropriate.
• Work with Developer to Document & Define Business Requirements for all Previously Developed Extensions & Personalization\'s.
• Demonstrate commitment to Continuous Improvement philosophy including support of all quality, security, productivity, and performance improvement initiatives.
• Continuously seek to reduce reliance on extensions and reduce overall development footprint while still addressing business process needs.
• Conduct research and analysis on Infor enhancements and 3rd Party products that may add value to the business.

Who You Are (Basic Qualifications)

• 3 - 7 Years\' Experience in Supporting / Implementing Manufacturing & Planning modules in Infor LN (BAAN), multi-tenant cloud preferred.
• Experience in analyzing and prioritizing enhancement requests and incidents by identifying existing solutions and/or alternative solutions that optimally address the business needs.
• Expertise in providing functional and application education to the Business Analyst Team to expand their capability to understand the system and design solutions.
• Able to design extensions, either in conjunction with the Developer or independently.
• Lead User Training Efforts key users, business analysts and product leads.
• Migrate & Oversee Master & Transactional Data.
• A team player who works well with technical and non-technical resources.

What Will Put You Ahead

• Manufacturing Industry Experience preferred.
• Prior ERP Implementation Experience preferred.

Who We AreAs a Koch company, Koch Global Services (KGS) creates solutions spanning technology, human resources, finance, project management and anything else our businesses need. With locations in India, Mexico, Poland and the United States, our employees have the opportunity to make a global impact.

Koch Global Services