Job Description

We are looking for a Customer Success Manager, as CSM you will be responsible for building strong relationships with our customers and ensuring their success with our software-as-a-service (SAAS) solutions. You will get opportunity to manage large companies such as Tata Steel, Vedanta etc.

Candidate must be engineering graduate. Female Candidate Preferred, Current location should be in Eastern India : Kolkata, Bhubaneshwar, Jamshedpur etc.

Your responsibilities:

The person leading this role would be expected to:

- Build strong relationships with our customers, serving as their primary point of contact

- Conduct onboarding and training sessions to ensure customers are successfully onboarded and educated on our products

- Collaborate with the sales team to identify upsell and cross-sell opportunities and help drive customer expansion

- Conduct regular check-ins with customers to ensure they are achieving their desired outcomes and to address any issues or concerns they may have

- Work closely with the customer support team to ensure timely resolution of any technical issues or product-related questions

- Actively monitor customer health and engagement to identify and mitigate any risks of churn

- Provide feedback to the product team on customer needs and feature requests to drive product development

- Maintain accurate and up-to-date customer information

- Participate in customer-focused projects and initiatives as needed

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