Job Description

Line of Service AdvisoryIndustry/Sector Not ApplicableSpecialism SAPManagement Level Director & Summary At PwC, our people in strategy consulting focus on providing strategic guidance and insights to organisations. They analyse market trends, assess business performance, and develop recommendations to help clients achieve their goals. These individuals work closely with clients to identify opportunities for growth, optimise operations, and enhance overall business performance.In technology strategy at PwC, you will specialise in developing and implementing strategic plans to leverage technology for business growth and innovation. You will analyse market trends, assess organisational needs, and provide guidance on technology investments and initiatives. Working in this area, you will collaborate with stakeholders to align technology strategies with overall business objectives to increase utilisation of technology resources, driving competitive advantage.*Why PWCAt PwC, you will be part of a vibrant community of solvers that leads with trust and creates distinctive outcomes for our clients and communities. This purpose-led and values-driven work, powered by technology in an environment that drives innovation, will enable you to make a tangible impact in the real world. We reward your contributions, support your wellbeing, and offer inclusive benefits, flexibility programmes and mentorship that will help you thrive in work and life. Together, we grow, learn, care, collaborate, and create a future of infinite experiences for each other. Learn more .At PwC, we believe in providing equal employment opportunities, without any discrimination on the grounds of gender, ethnic background, age, disability, marital status, sexual orientation, pregnancy, gender identity or expression, religion or other beliefs, perceived differences and status protected by law. We strive to create an environment where each one of our people can bring their true selves and contribute to their personal growth and the firmxe2x80x99s growth. To enable this, we have zero tolerance for any discrimination and harassment based on the above considerations. " & Summary: We are looking for a seasoned Account Delivery managerResponsibilities:

• Senior Delivery Account Manager with end-to-end ownership on managing service delivery,

client relationships, service transformation, strategy & planning, financial and people management. * Collaborate with the Sales and Solution Architects to contribute to RFPs and proactive pitches.This involves gathering requirements, understanding specifications, evaluating existing systems, and analyzing incidents. By closely engaging with stakeholders, efforts are estimated to deliver tailored solutions effectively. * Self-healing/Shift left solutions for ticket reduction which enabled operations integrate with engineering to drive core feature development, tech debt reduction and DevOps adoption.35% productivity benefits realized in 12 months. * Focused on business growth along with high customer satisfaction being a trusted partner.Culture of Co-Innovation for building trusted relationships and evolving together with client * Managing careers of individuals in the team

• Defining clearly measurable goals and objectives and align with org priorities.
• Participating in midterm and yearend employee performance and next steps for them.
• Identifying high potential and low performers and work on Improvement Plan

Mandatory skill sets:Account Delivery manager, IT Sales.Preferred skill sets:

• Onboard the new DCxe2x80x99s, configuring HW/SW, peripherals, camera coginegent, SCOM tools and provide support and take care of infrastructure for data center security. Responsible for Microsoft Datacentres CE & Suply chain providing 24/7 incident management support (Thermal, weather, cooling, Power, Fire alarms, BMS monitoring) to handle data centre critical environment operations. Also provide analytics in Capacity management on their capacity usage & availability, forecasting for customers, restrict quotas across DC worldwide. Create work orders for DC Site Creations, Assets, Equipmentxe2x80x99s, Inventory, Users & Vendors, and work with different partners.

Years of experience required:15+YrsEducation qualification:BE/B.Tech/MBAEducation (if blank, degree and/or field of study not specified) Degrees/Field of Study required: Master of Business Administration, Bachelor of EngineeringDegrees/Field of Study preferred:Certifications (if blank, certifications not specified)Required Skills IT SalesOptional Skills Accepting Feedback, Accepting Feedback, Active Listening, Analytical Thinking, Analytics Strategy, Architecture Development, Business Architecture, Business Model Innovation, Business Transformation, Cloud Computing, Coaching and Feedback, Commercial Strategies, Communication, Creativity, Digital Customer Experience, Digital Strategies, E-Commerce, Embracing Change, Emotional Regulation, Empathy, Implementing Technology, Inclusion, Influence, Information Technology Applications, Innovation {+ 23 more}Desired Languages (If blank, desired languages not specified)Travel Requirements Not SpecifiedAvailable for Work Visa Sponsorship? NoGovernment Clearance Required? NoJob Posting End Date

PwC