Roles and Responsibilities :- Creating multiple channel sales partners for sales of paid subscription packages via tele center ,basis defined SOP\'s / SLA\'s / pricing models- Ensuring team hiring to ensure budgeted numbers- Maintaining regular connects to ensure overcoming day-to-day challenges- Due training & hand-holding of all stakeholders to ensure proper flow of product/process knowledge, week-on-week for all new joinee, as well as via monthly refreshers (including on new product development)- Close tracking and monitoring on input KPIs (such as Data and Hot Leads) to help improve productivity - Responsible for evaluating Centre\'s performance with key metrics (attempts / talktime / presentations / quality score etc.) on routine basis to ensure optimized productivity as well as ensuring minimum leakage- Timely payout after due diligence- Alignment as well as loop-back to product and data team to help improve on enables to improve quality, productivity and over-all process efficiency- Prepare reports (Daily, Weekly, Monthly and Quarterly etc.) for different departments or upper management.Key Skills :- Hands on experience in building & handling large team (40+ Team Size)- Build Rapport with team via consultative sales approach- Strong listening, questioning and networking skills. - Report management/ analysis / alignment skills (ref:updazz.com)
updazz .com
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