Job Description

IndiaMart - Business Manager - Telesales & Servicing

IndiaMART is India\'s largest online B2B marketplace, connecting buyers with sellers. Over the last 25 years, we have been continuously evolving our platform using sophisticated business-enablement technologies to make doing business easy. Our credo, \'Bada Aasaan Hai,\' appropriately depicts our approach. With 76 million product offerings and a 6.7 million responsive supplier base, we provide ease and convenience to our 138 million buyers. Our IPO was a thumping success in 2019, reaffirming the trust of our users and investors alike. Headquartered in Noida, we have 3,000+ employees located across 32 offices in the country.

What the Role involves :

- The position holder will be managing a team of 20-30 individuals

- Accurately plan, forecast, and achieve fortnightly, and monthly client retention targets in the assigned set of clients

- Build and manage productive, professional relationships with clients

- Hire, Train and Retain your team. Formulate their development plan and ensure fulfillment of their training needs

- Ensure prompt resolution of client complaints

- Assist the field sales team in achieving revenue and client retention targets by systematic follow-up & time bound closures

- Daily 08-10 meaningful telephone/video calls with clients

Qualifications :

- MBA with 1-5 years of experience in sales/ servicing/ retention

- Team Handling of 10+ individuals is preferred.

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