Job Description

Job Purpose:



Client Advisor / Customer Service Officer (CSO) is an individual contributor who plays a very critical and important role in Business. All the necessary training and support will be provided to adhere to the below-mentioned roles and responsibilities.



Job Specification:



Front Desk Maintenance:



• Handle customers at the front desk. If required open the door for them.
• Come out of your desk to attend to them.
• Greet and treat the client well at clinic.
• Provide them with the required information.
• Capture all the required information in the registration form.
• Handle incoming and outgoing calls.



Clinic Administration:

• Must maintain clinic hygiene as per company standard.
• Refilling office, stationery and pantry requirements. Maintain actual bills and send the monthly records to finance team.
• Maintaining Patient files, Registers (In-out Courier and in-out Stock movement) and other records (banking advice file, Utility bill file).
• Checking all the couriers including stationery, hearing aids and other documents from head office or any other clinic at the same time.
• Accountable for all financial transactions in the clinic.
• Pay utility bills on time.
• Responsible for maintenance of shop and expenses.
• Sending Reports on time. Details and formats of reports will be shared properly.



Customer Service:

• Represent Amplifon Values, Mission and Vision in front of the customers.
• Create customer satisfaction by maintaining good relationship, providing right information and best quality services.
• Register the client and the complete customer journey in VC (Internal software) on daily basis.
• Maintain patient file with all the required forms.
• After sales services (Repair and Service of Hearing Instrument). Follow up calls at fixed intervals.



Sales:

• Make confirmation calls for all the appointments booked in VC diary for the day. Try to confirm maximum Assessment Appointments for the clinic.
• Additionally, a minimum of 12 follow-up calls to book appointments for exiting clients per day.
• Actively participate in revenue generation at the clinic.
• Actively participate in promotional activities like outreach programs and attend camps. Arrangement for camp.
• Seamless coordination among sales team and audiologist. Believe in teamwork.



Job Qualifications:



Minimum Educational Qualification: Bachelor's degree in Any field. Client Advisor to reach clinic at 09:50 am to ensure clinic readiness at 10:00 am