Job Description

ADP is hiring a Manager - ImplementationAs a Manager -- Implementation, you will be accountable for managing service delivery for client accounts promoting the continuous improvement of productivity, service quality and customer satisfaction.A little about ADP: At ADP, what we do is about people. Although we have a strong history of providing solutions for human resource challenges, we strive to do more. We challenge ourselves to anticipate, think forward, and take action in a way that empowers us to shape the changing world of work. For 75 years, we\'ve led the way in defining the future of business solutions. We serve over 1 million clients in 140 countries with over 62,000 associates worldwide. Thanks to the talent, commitment, and authenticity of our ADP associates around the world, we\'ve earned accolades, including recognition as one of India\'s Best Companies to Work For, India\'s Best Workplaces for Women, India\'s Best Workplaces in IT & IT-BPM, and a Fortune World\'s Most Admired Company. Inclusion, diversity, equity, and belonging are important business priorities for ADP because of their impact on our associates, our organization, and our communities. Learn more about DEI at ADP on our YouTube channel: http://adp.careers/DEI_VideosReady to #MakeYourMark? Apply now!WHAT YOU\'LL DO:What you can expect on a typical day:

• Accountable for managing implementation payroll delivery for clients through a team of payroll implementation specialists.
• Provide focus for SLA management and customer satisfaction across relevant customer base.
• Ensure the information systems and the review structure for SLAs and client satisfaction are in place and effectively used.
• Demonstrate continuous improvement of productivity resulting in increased cost effectiveness and value.
• Ensure and monitor the processes in place to pro-actively protect consistent service quality through rigorous management.
• Participate in audit initiatives and maintain documentation for process controls.
• Ensure resources, capabilities and capacity to meet new business demands.
• Provide expert problem management support to difficult, high profile customer issues and ensure root-cause analysis is conducted and a corrective action plan is followed.
• Ensure governance and process adherence with emphasis of usage of automation and where relevant, technological platforms.
• Motivate, develop and mentor implementation associates and managers where relevant.
• Champion team-working, re-use, knowledge sharing and promote the increased use of Shared Services capability.
• Provides support to new business opportunities and working with sales to attend prospect meetings.

TO SUCCEED IN THIS ROLE:Education:

• Any commerce or arts graduation and an MBA is preferred

Experience :

• At least 10+ years in handling payroll operations and anchoring a team.
• Strong knowledge on compensation structure, payroll and statutory laws is vital.
• Ability to showcase experience in use of Excel and understanding of RPA.
• Ability to articulate well and create strong connects with internal and external stakeholders.
• Effective time management, organization, and planning skills required.
• Strong interpersonal, conflict resolution and mentoring skills expected.

BONUS POINTS FOR THESE:

• Being a catalyst for change.
• Ability to work under time constraints to ensure deadlines are met.
• Having an eye for detail is a plus.

YOU\'LL LOVE WORKING HERE BECAUSE YOU CAN:

• Be yourself in a culture that values equity, inclusion, and belonging and creates a safe space for diverse perspectives and insights.
• Belong by joining one of our Business Resource Groups where you can connect globally with networks and allies who share common interests and experiences.
• Grow your career in an agile, dynamic environment with plenty of opportunities to progress.
• Continuously learn through ongoing training, development, and mentorship opportunities.
• Be your healthiest. Best-in-class benefits start on Day 1 because healthy associates are happy ones.
• Focus on your mental health and well-being. We\'re here to provide exceptional service to our clients, and none of that happens without each of us taking care of ourselves and being there for one another.
• Join a company committed to giving back and generating a lasting, positive impact upon the communities in which we work and live.

What are you waiting for? Apply today!Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP is committed to an inclusive, diverse and equitable workplace, and is further committed to providing equal employment opportunities regardless of any protected characteristic including: race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, protected veteran status or disability. Hiring decisions are based upon ADP\'s operating needs, and applicant merit including, but not limited to, qualifications, experience, ability, availability, cooperation, and job performance.Diversity, Equity, Inclusion & Equal Employment Opportunity at ADP: ADP affirms that inequality is detrimental to our associates, our clients, and the communities we serve. Our goal is to impact lasting change through our actions. Together, we unite for equality and equity. ADP is committed to equal employment opportunities regardless of any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, lawful alien status, ancestry, age, marital status, or protected veteran status and will not discriminate against anyone on the basis of a disability. We support an inclusive workplace where associates excel based on personal merit, qualifications, experience, ability, and job performance.Ethics at ADP: ADP has a long, proud history of conducting business with the highest ethical standards and full compliance with all applicable laws. We also expect our people to uphold our values with the highest level of integrity and behave in a manner that fosters an honest and respectful workplace. Click to learn more about ADP\xe2\x80\x99s culture and our full set of values.

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