Job Description

Posting Description:Job Title- IND Benefits Analyst ISolution Line- Health SolutionsPosition type- Full TimeWork Location- GurgaonWorking style- HybridCab Facility- YesShift Time- 5:30pm to 2:30 am (Night Shifts)People Manager role: NoRequired education and certifications critical for the role-GraduatesRequired years of experience -2-4 years of work experience in relevant fieldAON IS IN THE BUSINESS OF BETTER DECISIONSAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an organization, we are committed as one firm to our purpose, united through trust as one inclusive, diverse team and we are passionate about helping our colleagues and clients succeed.INFORMATION ABOUT THE BUSINESSAon Health and Benefits takes a long-term view of benefits management that aims to help companies achieve a balance between using benefits as a retention tool and managing escalating costs. These offerings include end-to-end solutions to benefits management, alignment of your benefit plans with corporate strategy and policies, considerable purchasing leverage, systematic and structured approach.GENERAL DESCRIPTION OF ROLE:The colleague will have a specific focus depending on their functional area. The Colleague is responsible for generating reports on member activity and responding to queries from members, providers and clients. The Colleague participates in and leads change projects that will affect the work of the team and renewals, coordinating and running testing on changes and updating knowledge documents. The Colleague may also be responsible for coordinating the work of the team and supporting team members.JOB RESPONSIBILITIES:The Colleague provides high quality administration support for internal and external clients, being the technical expert in the team and sharing their expertise by:

• Being a SME for processes, clients, systems, and tools and being proficient in processing and checking.
• Producing and analyzing reports as required for internal and external clients and requirements (SLA reporting).
• Identifying issues with processes handled in teams and driving a process to find and implement solutions.
• Implementing changes to tools and documentation needed to support effective service delivery.
• Owning and maintaining existing requirements documents and file specifications, keeping them up to date and incorporating changes to policies and/or legislation.
• Implementing recovery plan actions assigned by SDC
• Leading small client projects (Change Requests, Renewals) and executing complex testing as directed by Test Coordinator or SDC
• Prioritizing maestro tickets for assigned clients
• Sharing best practice with colleagues through process and tool training.
• Taking part in both internal and external audits.
• Being a role model in the team by giving constructive feedback to colleagues to improve performance and supporting the Manager.
• Coordinating and participating in client projects that will impact the work of teams and domains.
• Building strong relationships with client teams, client representatives and third-party providers.
• Achieving team and individual targets (KPIs, SLAs, quality targets.)
• Maintaining required technical knowledge and behavioral standards and expertise, especially all regulatory and statutory requirements.

SKILLS/COMPETENCIES REQUIRED:

• Should be well versed with basic tool functionalities for creating, editing, and formatting presentation
• Business communication skills (email and conference calls) and fluent with English language.
• Should be flexible, keen on taking initiatives, accountable and have a collaborative approach with fellow colleagues
• Advanced Domain knowledge.
• Proficient with MS Excel, logical, financial, math, statistical and information functions Lookups, Pivot Table, Dynamic Pivots, Dashboards
• Stakeholder Management

HOW WE SUPPORT OUR COLLEAGUESIn addition to our comprehensive benefits package, we are proud to be an equal opportunity workforce. At Aon, we believe a diverse workforce is an innovative workforce. Our agile, inclusive environment allows colleagues to manage their wellbeing and work/life balance while empowering you to be your authentic self.Furthermore, all colleagues enjoy two Global Wellbeing Days each year, encouraging them to take time to focus on themselves. We offer a variety of workstyle options through our Smart Working model, but we also recognize that flexibility goes beyond just the place of work... and we are all for it!Our continuous learning culture inspires and equips colleagues to learn, share and grow, helping them achieve their fullest potential. As a result, Aon colleagues are more connected, more relevant and more valued.#LI-RG2

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