Incident Technician
Job Description
Software installation. Troubleshoot, repair, and maintain software applications & infrastructure. Escalation from Helpdesk for application support including in-house, 3rd party applications and market data applications. Provide support for operating system drivers, software and firmware. Provide support to users for home connection and work from home set up -- Firm laptop or personal laptop + virtual machine. Ensure that Morgan Stanley policies and procedures are followed by, communicated, and adhered to.
Create and maintain support documentation. Interacting with other support groups (local and global) within the firm across multiple platforms. Record and manage all incidents and requests in ticket-tracking system. Proactively inform management of trends, significant problems and expected delays. On-call - Participate in rotating schedule providing afterhours and weekend support. Take initiative to stay current on technology and participate in training programs. Be proactively responsive to multiple mediums of communication platforms such as E-mail, Microsoft Teams, Skype, Symphony, Jive, etc.
Job Type: Full-time
Work Location: In person
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Job Detail
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Job IdJD3469867
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationKA, IN, India
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EducationNot mentioned
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ExperienceYear