Do you like working on high impact incidents and problem solving?Would you like the opportunity to solve critical technical challenges?Act as a trusted AdvisorThe Incident Coordination team is part of the Infrastructure Engineering & Operations group. We\'re a team whose goals are ensuring that incidents are quickly mitigated, incident status is well communicated. We also ensure necessary and sufficient steps are taken, reducing the risk of recurrence of such incidents.About the TeamYou will be responsible for resolving major incidents that impact customers and/or our platform. You will identify the severity of incidents that warrant scrutiny. Thus ensuring priority is given to incidents based on the impact and/or hazards. The team will evaluate many factors to define the initial severity and the subsequent mitigation actions.As an Incident Manager, you will be responsible for:
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