Job Description

Company Name: VARITE India Private LimitedAbout The Client:
An American multinational computer technology company headquartered in Austin, Texas, United States. A global technology provider offers a comprehensive suite of software solutions, encompassing a flagship relational database management system, enterprise resource planning, customer relationship management, and cloud services. Additionally, the company delivers middleware products, business intelligence tools, and industry-specific applications, addressing diverse business needs worldwide. As a key player in application development, it stewards a widely utilized programming language. These software solutions cater to businesses across various industries and are widely adopted for scalability, security, and innovation.Essential Job Functions:
Responsibilities:

• High-level ownership of the technical service restoration plan across all Vendor delivered IT services and the Resolver Group Managers involved in P1 incidents
• Coordination of technical restoration actions and plans via email, messaging, updating of P1 tickets in Tool
• Technical and Functional Escalation where necessary
• Aim is to reduce restoration time and escalation to Situation Management for P1 incidents
• Communication via various means including SMS and reporting
• Plan, coordinate and control the restoration of complex and high impact system problems that occur within the production environment
• Priorities major incidents and assign tasks to Service Support and Delivery resources as required
• Act as the central communication point for major incidents - all Priority 1 issues and Priority 2 issues as required
• Ensures creation of a resolution plan for P1 & P2 incidents
• Understand and clearly communicate the business impact of major incidents
• Priorities major incidents based on business impact to the client
• Develop strong working relationships with support and delivery teams, management and liaise with support areas as required
• Providing updates / communication to senior management on the status of P1 & P2 incidents

Qualifications:
Required Technical and Professional Expertise

• Minimum of 5+ years of experience in IT Industry
• Experience in running the MI across all Vendors
• Excellent communication skills
• Proven experience as Major Incident Manager & should have ITIL exposure.
• Proven experience in handling the Bridge calls.
• Create standardized visual design diagrams of logical infrastructure, including platform, storage, and networking information
• Excellent Communication Skills with US accent is MUST and this is Purely Voice Process needs to handle calls.

How to Apply: Interested candidates can reply/Apply with their updated resume and for more open jobs visitAbout VARITE: VARITE is a global staffing and IT consulting company providing technical consulting and team augmentation services to Fortune 500 Companies in USA, UK, CANADA and INDIA. VARITE is currently a primary and direct vendor to the leading corporations in the verticals of Networking, Cloud Infrastructure, Hardware and Software, Digital Marketing and Media Solutions, Clinical Diagnostics, Utilities, Gaming and Entertainment, and Financial Services.Equal Opportunity Employer:
VARITE is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, marital status, veteran status, or disability status.

Varite