Inbound Process
Job Description
Job Role:
Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred
Work Timings: Female employees any 9 hours (7am-8pm),
Male employee any 9 hours (7am-12am)
Week offs - 6 Rotational week offs per month Languages Required: English +Hindi
Education: Graduates (Any stream)
Fresher: 2.80 LPA Experienced : Max 4.0LPA
Job location: Karapakkam, Chennai
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?35,000.00 per month
Schedule:
• Day shift
• Morning shift
• Rotational shift
Experience:
• total work: 1 year (Preferred)
Work Location: In person
Speak with the employer
+91 7845742887
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Job Detail
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Job IdJD3386157
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IndustryNot mentioned
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Total Positions1
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Job Type:Contract
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationTN, IN, India
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EducationNot mentioned
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ExperienceYear