Inbound Process

Year    TN, IN, India

Job Description

Job Role:
Answer inbound calls and assist customers with their Queries/Request/Complains. Raise Request & Complaints on behalf of the customer in the CRM tool. Generate leads and educate customers about new products & their benefits. Maintain and adhere to compliance guidelines Capture problem indicators, highlight and suggest improvement Adherence to the monthly Score card parameters including Quality, Efficiency and Accuracy Maintain adequate knowledge levels on products, processes and systems used Ensure sales target are met Skills Required: o Excellent verbal communication skills o Ability to comprehend, capture as well as interpret basic customer information o Strong customer service focus o Knowledge of Banking / Credit cards preferred
Work Timings: Female employees any 9 hours (7am-8pm),
Male employee any 9 hours (7am-12am)
Week offs - 6 Rotational week offs per month Languages Required: English +Hindi
Education: Graduates (Any stream)
Fresher: 2.80 LPA Experienced : Max 4.0LPA
Job location: Karapakkam, Chennai

Job Types: Full-time, Permanent

Pay: ?25,000.00 - ?35,000.00 per month

Schedule:

• Day shift
• Morning shift
• Rotational shift

Experience:

• total work: 1 year (Preferred)

Work Location: In person

Speak with the employer
+91 7845742887

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Job Detail

  • Job Id
    JD3386157
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Contract
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    TN, IN, India
  • Education
    Not mentioned
  • Experience
    Year